Current jobs related to Principal Consultant, Incident Manager L3 - Montreal, Quebec - Genpact

  • Lead Consultant

    3 minutes ago

    Montreal, Quebec, Canada Genpact Full time

    Ready to build the future with AI?At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Incident Commander

    5 days ago

    Montreal, Quebec, Canada Intrado Life & Safety, Inc. Full time

    About UsIntrado se consacre à sauver des vies et à protéger les communautés, en les aidant à se préparer, à répondre et à se remettre des événements critiques. Notre entreprise de pointe s'efforce de devenir le partenaire de services d'urgence le plus fiable et axé sur les données, en unifiant les communications fragmentées pour fournir une...

  • Major IT Incident Management Advisor

    4 minutes ago

    Montreal, Quebec, Canada Desjardins Full time

    As a major IT incident management advisor, you help oversee, manage activities and resolve IT incidents. You lead and act as an expert in incident resolution with different stakeholders. The nature of these projects requires in-depth knowledge of IT and ITIL processes. You will communicate clearly and effectively with the community, identify and analyze...

  • gestionnaire principal(e) de programme, Opérations liées aux recettes

    9 minutes ago

    Montreal, Quebec, Canada un emploi de gestionnaire principal Full time

    Bonjour Merci de ta visite Es-tu activement à la recherche d'une nouvelle opportunité? Ou tu ne fais que jeter un coup d'œil au marché? Eh bien… tu te trouves au bon endroitÀ titre de gestionnaire principal(e) de programme, vous dirigerez la mise en œuvre d'initiatives clés au sein du groupe opérationnel chargé des revenus de Lightspeed afin de...

  • Principal Consultant

    5 minutes ago

    Montreal, Quebec, Canada VySystems Full time

    Role: Prinicipal ConsultantLocation: Montreal, QC(Onsite)Hire Type: FulltimeExperience level: 12+ years of experienceWe are looking to hire Prinicipal Consultant immediately who has experience inSmart Factory / MES / IIoTRequirements:Experience as Sr. Manager / Sr. Consultant in a reputable Consulting firmTrack record of delighting manufacturing clients...

  • Site Reliability Engineer

    2 minutes ago

    Montreal, Quebec, Canada TMC Canada Full time

    | Summary :The Private Cloud SRE L3 team is part of the Enterprise Computing organization. The team has presence in cities globally and is focused on supporting cloud and container-based platforms for internal and external clients. You will integrate with the global follow the sun operations model, which translates to responsibility for technologies...

  • SSO L3 Specialist

    5 days ago

    Montreal, Quebec, Canada Onepoint Canada Full time

    Description de l'entreprise Wepoint est l'architecte des grandes transformations des entreprises et des acteurs publics. Nous accompagnons nos clients de la stratégie à la mise en œuvre technologique, en nous attachant toujours à penser au-delà des évidences et à s'inscrire dans des logiques de Responsabilité Économique, Sociale, Environnementale...

  • Principal Consultant, Java Developer

    4 days ago

    Montreal, Quebec, Canada Genpact Full time

    Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Analyste forensique

    10 minutes ago

    Montreal, Quebec, Canada Sword Group Full time

    Le poste consiste à réaliser des enquêtes en informatique légale (computer forensics), à préserver les preuves numériques et à assurer la sécurité de l'information. L'objectif principal est de mener des investigations forensiques, des récupérations de données et des réponses aux incidents. Le candidat doit avoir une solide expertise technique,...

  • IT Technician

    10 minutes ago

    Montreal, Quebec, Canada The Principal TAG Full time

    Role: IT TechnicianLocation: MontrealDuration: 12 monthsBilingual (French and English)We need IT Technician for our Win11 upgrade program.The IT technician provides on-site and remote support to users. They ensure the proper functioning of the computer equipment and services supporting the plant's operations and collaborates with other IT teams and business...

Principal Consultant, Incident Manager L3

28 minutes ago

Montreal, Quebec, Canada Genpact Full time

Ready to build the future with AI? 
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of [Principal Consultant], [Incident Manager] [L3]
In this role, a person will follow a process to oversee the Major Incident Management process. This person will coordinate between IT Infra & application departments to ensure the timely resolution of major incidents, follow a detailed process of problem management and resolution management.
Will make independent decisions regarding new processes and procedures for the Major Incident Management process. This role is work from office.
Responsibilities

•    Designs and continuously improve documented procedures for Major Incident Management.

•    Leads Major Incident Management bridge calls, ensures prompt action on behalf of all teams involved.

•    Make recommendations to management regarding improvements and concerns.

•    Deliver high-quality incident management and problem management for any high severity issues.

•    Drive reduction in Mean Time to Repair (MTTR) by improving incident and problem management processes.

•    Prioritize incidents and problems based on urgency and impact on the business.

•    Drive Incident Manager training materials and execute training programs.

•    Write and maintain documentation for incident protocols, processes, and standards.

•    Engage and coordinate relevant personnel from all teams during incident and problem resolution Improve internal incident and problem communication strategies.

•    Collaborate with problem owners to investigate root causes and facilitate resolution in adherence with established SLAs.
Qualifications we seek in you
Minimum Qualifications

•    Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
Or

•    A degree in Computer Science, IT, Systems Engineering or a related qualification.

Preferred Qualifications/ Skills

•    Experience working in IT service management, being IM or a similar role. Tech support experience is helpful.

•    Experience and tenacity in driving resolution of complex issues; always stay calm even in bad crisis situations.

•    Excellent written and verbal communication skills are a must. The ability to effectively communicate is significant.

•    Ability to analyze a high volume of technical data and work in a fast-paced environment.

•    Experience leading teams to support meeting a contractual service level agreement ITSM experience, especially with Problem, Change, and Incident Management

•    Experience in Change Management; Problem Management and Incident management

•    Knowledge of tools such as METIS, JIRA, COMITS will be added advantage.

•    Ability to work under minimal supervision.

•    Capital Markets Domain knowledge is preferred.

•    Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management Experience.
Why join Genpact? 

•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up.  
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.