Retail Repair Technician

4 days ago

Saskatoon, Saskatchewan, Canada Horizon Computer Solutions Inc. Full time

Reporting to the Retail Manager, the Repair Technicians assist customers, when things have gone wrong. This role is ideal for individuals who like in-person and hands-on repairs and help others get the most from their technology. As a member of Saskatoon's most referred Apple Authorized Service Provider team, you will review, diagnose, and repair our client's computers, phones, and tablets.

Responsibilities

  • Provide high-quality service and support for our various clients.
  • Troubleshooting iMacs, MacBooks, iPads, iPhones, and other technology.
  • Completing hardware and software repairs on a variety of technology.
  • Assisting with customer inquiries in person, on the phone, and through email.
  • Accurately entering data into Horizon's customer and service management system.
  • Complete repairs, updates, and administrative tasks in a timely and accurate fashion.
  • General administrative duties and additional tasks as assigned.

Requirements

  • Excellent customer service skills and computer and/or electronics repair..
  • Willingness to learn and take on new challenges and great at problem-solving.
  • Able to work in an often fast-paced environment.
  • Excellent English written and verbal communication and works well in a team.
  • Available to work rotating schedules based on retail store hours, including weekends.

Education And Experience

  • High School diploma. Post-secondary technology training is welcomed.
  • Training in computer service and prior experience in a service environment is ideal.
  • Working knowledge of Apple and/or Windows hardware products.
  • Previous hands-on experience repairing Apple devices preferred.

Require Licences and/or Certifications

  • Criminal Occurrence Security Check – Must complete a Criminal Record and Vulnerable Sector Check in good standing before the first day of employment.

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