ServiceNow Technical Consultant

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

The role

ServiceNow Technical Consultant (ITAM)

• Are you ready to shape the future of IT Asset Management?
• Do you want to work with global clients and cutting-edge ServiceNow solutions?
• Are you looking for a role where your technical expertise drives real business impact?

Join our ServiceNow ITAM team at SoftwareOne and help organizations optimize their IT assets while building your career in a collaborative, international environment

About the Team

You'll be part of SoftwareOne's global ServiceNow practice, working alongside experienced consultants and technical experts. Our team is passionate about delivering high-impact ITAM solutions and supporting each other's growth through knowledge sharing and innovation.

Role Purpose

As a ServiceNow ITAM Technical Consultant, you'll design, implement, and maintain IT Asset Management solutions using ServiceNow. You'll help clients gain visibility and control over their hardware and software assets, contributing to cost optimization and compliance.

Key Responsibilities

• Design and configure ServiceNow ITAM modules (HAM, SAM, Procurement, Contracts).
• Lead client workshops to gather requirements and translate them into technical solutions.
• Develop and maintain documentation including architecture diagrams and test plans.
• Troubleshoot issues and ensure platform stability and compliance.
• Mentor junior consultants and contribute to internal knowledge sharing.
• Stay current with ServiceNow certifications and best practices.

Success Criteria

• Delivery of stable, scalable, and compliant ITAM solutions with minimal post-deployment issues.
• Positive stakeholder feedback and alignment of ITAM processes with strategic objectives.
• Audit-ready documentation and consistent adherence to governance standards.
• Achieve the chargeability goal established by management.
• Active CSA certification and progress toward additional certifications relevant to assigned modules (e.g., ITSM, CIS-SAM, CIS-HAM). Participation in delta exams and credential maintenance activities as outlined by the ServiceNow Certification Maintain Program.

What`s in it for You?

• A supportive, inclusive, and international work environment.
• Flexible working arrangements and regional benefits.
• Access to certifications and career development programs.
• Competitive compensation and bonus structure.
• The chance to make an impact from day one.

What we need to see from you

• Experience with ServiceNow ITAM modules or similar platforms.
• Strong understanding of asset lifecycle management and data normalization.
• Proficiency in JavaScript, APIs, and web technologies.
• Excellent communication and problem-solving skills.
• A collaborative mindset and customer-focused approach.

We welcome applicants from diverse backgrounds and encourage you to apply even if you don't meet every requirement. We value potential and a willingness to learn

Important Information

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

Target compensation for this role will be K CAD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates' qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawaii currently.

  Excited to take the next step in your career? Apply now and join a team where your ideas and ambitions truly matter   If you have any questions, simply reply to the email you received confirming your successful application - our Talent Acquisition team will be happy to assist you.
Job Function

Software & Cloud
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at    

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. 

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