ServiceNow Associate Technical Consultant

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

The role

ServiceNow Technical Consultant (Associate Level)

• Are you passionate about technology and eager to launch your career in IT consulting?
• Do you want to work with global clients and cutting-edge ServiceNow solutions?
• Are you looking for a company that values your growth, well-being, and unique perspective?

Join our dynamic ServiceNow team at SoftwareOne and help shape the digital future for our clients

About the Team

You'll be part of our international ServiceNow practice, collaborating with talented consultants and technical experts across regions. Our team thrives on innovation, knowledge sharing, and supporting each other to deliver outstanding results for our clients.

Role Purpose

As a ServiceNow Technical Consultant (Associate Level), you will play a key role in implementing, configuring, and supporting ServiceNow solutions for our clients. You'll contribute to digital transformation projects, ensuring our customers get the most value from their ServiceNow investment.

Key Responsibilities

• Develop and enhance ServiceNow system functionalities and process improvements.
• Build and configure solutions in the ServiceNow platform to address customer needs.
• Maintain and upgrade existing ServiceNow applications.
• Collaborate with functional teams to design workflows and manage processes.
• Create and maintain technical documentation and perform testing.
• Provide technical support and guidance to clients and internal teams.

Success Criteria

• Timely and error-free delivery of enhancements aligned with customer requirements and platform best practices.
• Reduction in recurring issues and high satisfaction scores from internal and external stakeholders.
• Positive feedback on clarity and usefulness of documentation; successful enablement of client teams post-deployment.
• Achieve the chargeability goal established by management.
• Active CSA certification and progress toward additional certifications relevant to assigned modules (e.g., ITSM, ITAM). Participation in delta exams and credential maintenance activities as outlined by the ServiceNow Certification Maintain Program.

What`s in it for You?

• A supportive, inclusive, and international work environment.
• Structured onboarding and continuous learning opportunities.
• Access to ServiceNow certifications and career development programs.
• Flexible working arrangements and regional benefits.
• The chance to make an impact from day one.

What we need to see from you

• Strong interest in IT, cloud technologies, and digital transformation.
• Basic understanding of ServiceNow or similar platforms (training provided).
• Analytical mindset and problem-solving skills.
• Ability to communicate clearly in English (additional languages are a plus).
• Team player with a proactive and customer-focused attitude.

We welcome applicants from diverse backgrounds and encourage you to apply even if you don't meet every requirement. We value potential and a willingness to learn

Important Information

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

Target compensation for this role will be 75K–100K CAD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates' qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawaii currently.

  Excited to take the next step in your career? Apply now and join a team where your ideas and ambitions truly matter   If you have any questions, simply reply to the email you received confirming your successful application - our Talent Acquisition team will be happy to assist you.
Job Function

Software & Cloud
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at    

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. 

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