Full Time

Location: Brampton, Ontario

Job Description
Essential Details and Responsibilities

• Safety – Operate in a way that builds trust with our Devoted Pet Lovers, pets, and ACEs.

• Prioritize the safety of ACEs, Devoted Pet Lovers and their pets by maintaining a safe and clean store environment, especially salons.

• Maintain sanitary salon conditions and assist in all general maintenance of grooming room; clean cages, tubs, grooming tables; vacuum floor; mop floor daily; empty trash; clean clipper blades, scissors and clean/disinfect brushes after use.

• Complete any cleaning and maintenance required to ensure we have a clean and sanitary working area for our Devoted Pet Lovers, pets and ACEs.

• Compassion – Communicate and act from the heart with genuine care and courtesy.

• Interact professionally and effectively through verbal and written communication with all professional contacts.

• Provide superior customer service using compassion to adapt and respond to different types of situations.
• Greet and acknowledge every person and pet with respect.
• Approach each interaction with appreciation and genuine care.
• Provide positive, consistent and solution-oriented service.
• Approach all interactions with ACEs, Devoted Pet Lovers, and pets with respect, appreciation and responsiveness.
• Plan and execute meaningful community events both inside and outside the store.

• Develop partnerships with rescue agencies and other local animal care providers.

• Expertise – Provide knowledge in an understanding and informative way.

• Perform grooming services, including clipping, hand scissoring, and general cleansing, parasite control baths, pedicures, and ear cleansing as requested for each pet.

• Utilize professional grooming techniques for a variety of dog breeds and cats. Incorporate grooming methods based on type of hair, coat, breed and owner instructions; bathe and dry animals; perform pedicures and clean ears.
• Ask questions and listen to Devoted Pet Lover's needs to help recommend the best products and services for their pet.
• Drive sales, customer service, and Key Performance Indicators (KPIs) to achieve overall Store Performance goals.
• Stay current with pet industry standards through the company's virtual Learning platform and on the job training.

• Maintain the stability and reputation of the store.

• Efficiency – Use time and resources responsibly.

• Answer phone calls, book appointments, conduct reminder calls and participate in store events to help drive business.

• Support the Self-Wash/Dog Wash and ACE and Store Manager needs in the core of the store.
• Effectively share workspace with others but also be efficient working alone.
• Execute all strategic corporate initiatives.
• Follow all company policies and procedures.
• Implement Marketing initiatives at a company and local level, following communication and branding guidelines.
• Use the Point of Sale (POS) system according to company guidelines.
• Other duties as assigned.

Experience, Education, Certifications

• Minimum 1 year of experience in bathing/grooming animals in a professional environment
• Working knowledge of computerized booking systems

Competencies

• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
• Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.