Customer Support Representative

4 days ago

Vancouver, British Columbia, Canada Datanest Full time

Software Support Specialist – Environmental Software

Location: Canada-Wide (Remote role supporting Canadian and US customers)

About Us:
Datanest Software is a growing provider of innovative environmental work-flow management solutions. We are a New Zealand headquartered company that operates throughout Australia, Canada, the US and the UK. Our platform helps environmental professionals streamline data collection, analysis, and reporting, making regulatory compliance and project management more efficient and effective. We're passionate about supporting the environmental industry through smart technology — and we're looking for someone who shares that drive.

Our team are high performers who support each other to reach their potential. Our main focus is providing the best product and service we can to our customers. This means we go above and beyond to provide an industry leading customer experience.

The Opportunity
:

We are seeking an enthusiastic and tech-savvy person to join our team in a customer support role. We're looking for someone who loves technology and exceeding customer expectations.

Key Responsibilities
:

  • Respond promptly to customer inquiries via email, chat, and online meeting.
  • Collaborate with internal teams to ensure timely resolutions.
  • Participate in product demonstrations and pilot programs (trial period before sale) with potential clients.
  • Help with software testing as required.
  • Provide support at industry conferences and events to network and promote Datanest Software.
  • Collaborate with our marketing and product teams to inform product development and positioning.
  • Diagnose and resolve software issues, escalating when needed.
  • Document bugs and feature requests for the product team.
  • Maintain and update help resources and FAQs.

Requiremen
ts:

  • Previous experience in environmental consulting would be advantageous, as would experience in a customer service or technology rol
  • e.Strong problem-solving and troubleshooting skill
  • s.Excellent written and verbal communication abilitie
  • s.Comfortable using CRM/ticketing systems and remote support tool
  • s.Ability to explain technical concepts in clear, simple term
  • s.Organized, detail-oriented, and able to manage multiple prioritie
  • s.Positive, customer-focused attitude and strong team collaboration skill
  • s.Self-motivated, independent, and comfortable with remote wor
  • k.Willingness to travel within Canada and occasionally to the US for event
  • s.Can be located anywhere in Canada as long as your work day includes the hours from 12 until 4pm Eastern Tim

e

.
What We Offe
r:

  • Flexible, friendly work environment. We work hard and love what we do. You will work with people across the globe, from Europe to Australia and N
  • Z.Opportunity to shape the growth of a fast-moving tech compan
  • y.Competitive remuneratio
  • n.Travel opportunities both within Canada and internationally
  • . Access to major industry event
  • s.A collaborative and passionate team with a mission to revolutionise the environmental consulting industr

y

.

Ready to Make a Differen
ce?

If you're ready to bring your environmental expertise into the tech world and help reshape how the industry manages its data, we'd love to hear from you.

Apply now with your resume and a brief cover letter outlining why you're a great fit for Datanest Software Canada.

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