Guest Service Associate

Join Our Team at The Arlo Hotel

Ottawa, Ontario, Canada

Job Type: Full-time, on-site

Shift Type: Weekend, Evening, Holidays as needed

Role: Guest Service Associate (PM Shift)

Salary: $23.25/hour

The Arlo Hotel is a hip new downtown hotel opening in 2026, steps away from the Parliament buildings, offering design-forward apartments and an intimate boutique setting for the modern, savvy traveler. The Arlo Hotel combines thoughtfully designed spaces with seamless guest-focused service, all delivered through a beautifully presented experience.

The Arlo Hotel is focused on delivering amazing experiences for the modern traveler. We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other.

This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At The Arlo Hotel, we believe that guest satisfaction is paramount, and our Guest Service Associate plays a crucial role in delivering memorable stays for our guests. If you're ready for an evolving and fast-paced environment focused on delivering amazing guest experiences, we'd love to hear from you.

The Opportunity

We're looking for a Guest Service Associate (PM Shift) with a passion for hospitality to join our Front Desk Team—someone who is goal-oriented, customer-focused, and ready to bring fresh ideas to the table. If you thrive in a fast-paced, team-oriented environment and love making guests feel welcome, we want to hear from you.

What You'll Do:

Be the face of The Arlo Hotel, welcoming guests with enthusiasm and sincerity, ensuring their stay starts and ends on a positive note

Deliver outstanding customer service—going the extra mile is what we do best

Communicate professionally in person, over the phone, and via email, handling all guest interactions with the highest quality of service and professionalism, owning guest issues through to resolution and accommodating requests whenever possible

Become an expert on our hotel and the city, providing guests with helpful recommendations and information

Follow efficient check-in and check-out procedures while ensuring accuracy in guest details, including processing payments and charges

Collaborate with departments (Housekeeping and Maintenance) to meet guest needs

Maintain a clean and organized Front Desk, back-of-house, and lobby area, contributing to a welcoming and efficient environment for both guests and team members

Use Windows-based software (Microsoft Word, Excel, Outlook) for daily tasks

Flexibly support back-of-house operations as needed, including inventory checks, room checks, and minor maintenance and technology issues

Assist market leadership with administrative tasks to support smooth operations and continuous improvement in the guest experience

What We're Looking For:

A friendly, positive, outgoing personality with a passion for hospitality

Strong multitasking and problem-solving skills in a fast-paced environment

Excellent communication and organizational abilities with a proactive approach to guest needs

A team player who thrives in a dynamic environment, both independently and collaboratively

Proficiency in languages other than English is an asset

Availability to work evenings, weekends, and holidays

Strong computer literacy and writing skills, with comfort switching between multiple desktop and mobile applications

Regular access to a reliable smartphone for work purposes (expense reimbursement available)

Ability to remain standing for extended periods and lift and/or carry items weighing up to 50 pounds

What We Offer:

• Competitive compensation
• Competitive benefits package
• Brand reward incentives
• Opportunities for growth within our hotel team
• For eligible employees, benefits may include:
• Medical, dental, and vision insurance (where applicable)
• Flexible vacation

Ready to be part of something exciting? Apply today and help us create unforgettable guest experiences.

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. We ensure that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

Job Types: Full-time, Permanent

Pay: $23.25 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Work Location: In person