Current jobs related to Guest Services Associate - Ottawa - Marriott International, Inc

  • Guest Service Representative

    1 week ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Ottawa, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    7 days ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for the Ottawa area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    1 week ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** **(Ottawa, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group,...

  • Guest Services Associate

    5 days ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information**Bilingual Preferred (English & French), Open Availability for Day Shift, Evening Shift, Overnight Shift & Weekend **Job Number**25175820 **Job Category**Rooms & Guest Services Operations **Location**The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada, K1N 9H4 **Schedule**Full Time **Located Remotely?**N **Position Type**...

  • Guest Services Associate

    1 week ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information** Full Time, Weekends, Evening Shift **Job Number** 23140397 **Job Category** Rooms & Guest Services Operations **Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Services Associate

    4 days ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information**Full Time, Club Lounge Attendant **Job Number**25016220 **Job Category**Rooms & Guest Services Operations **Location**Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada, K1R 5T9 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Associate

    1 week ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information** Full-Time, Weekends Availability Required **Job Number** 24103374 **Job Category** Rooms & Guest Services Operations **Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Guest Services Associate

    7 days ago

    Ottawa, Canada Marriott International, Inc Full time

    **Additional Information**Full Time, French required **Job Number**24189275 **Job Category**Rooms & Guest Services Operations **Location**The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada, K1N 9H4 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Associate

    6 hours ago

    Ottawa, Canada The Westin Full time

    Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in...

  • Guest Services Manager

    4 hours ago

    Ottawa, Ontario, Canada InnVest Hotels-Ottawa Marriott Hotel Full time

    GUEST SERVICES MANAGER (GSM)BE PART OF MARRIOTT OTTAWA'S FUTUREJoin the Iconic Ottawa Marriott Hotel – Where Hospitality Meets PossibilityAt the Ottawa Marriott, we don't just serve guests—we create unforgettable moments. We blend timeless hospitality with bold innovation, bringing warmth and inspiration to every corner of the globe. Our promise of...

Guest Services Associate

2 weeks ago

Ottawa, Canada Marriott International, Inc Full time

**Additional Information** Full Time, Weekends

**Job Number** 23201548

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._