IT Helpdesk Analyst

6 days ago

Canada Flexis Full time
Job description
IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution.
1+ years of experience working for a Managed Service Provider, MSP or remotely supporting multiple external clients required
Job Profile
  • IT Help Desk - provide first and second level technical support through phone and email
  • Support Windows and MAC desktop and laptop computers
  • General access and connectivity issues
  • Desktop application issues
  • Basic administration of user accounts and groups
  • Take ownership of trouble tickets, working and tracking issues to resolution
  • Record detailed information into Service Desk ticketing system
  • Support for mobile devices such as iPhones and Android phones
  • Occasionally act as a liaison between Partners/Clients and NOC team .
Candidate Profile
  • 2 plus years of experience in a Service or Help Desk Desk/Inbound Support Center environment
  • Windows and Apple operating systems
  • Office 365 Mail and Email clients (Microsoft Outlook)
  • Proficient in Active Directory
  • Knowledge of network basics
  • Knowledge of VPN basics
  • Excellent communication, written and verbal are vital
  • Excellent customer service skills are vital
  • College or Technical Institute degree in Information Technology or other related discipline required.
  • CompTIA Network+/Security+/A+, or MS365 role-based certifications an asset
  • Customer service, especially with inbound phone contact
Job Types: Full-time, Permanent
 
Benefits:
  • Paid time off
  • Work from home
Schedule:
  • 8 hour shift
Experience:
  • IT Help desk: 2 years (required)
  • Office 365: 1 year (required)
 

  • IT Helpdesk

    1 week ago

    Canada Atlantis IT group Full time

    **Role: IT HelpDesk** **Location: Cote Vertu Ouest, Dorval,** **Quebec (Onsite)** Knowledge on End User Computing Devices (Laptop / Desktop / VDI) Expertise on windows 7/ 10 administrations Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues Knowledge on PC and peripheral Hardware troubleshooting...

  • Senior Systems Analyst

    1 week ago

    Saskatoon, Saskatchewan, SM H, Canada Anchor Managed Solutions Ltd Full time

    Senior Systems AnalystAt Anchor Managed Solutions (Anchor), we strive to be the most innovative Managed Services Provider (MSP) in North America. We started Anchor in 2014 and quickly discovered that there are many small and medium businesses that need our help Anchor is involved in every aspect of providing technology solutions and services to these small...

  • System Analyst

    4 weeks ago

    , , Canada Tek Tron IT Full time

    Business System Analyst - Payments Domain Key Responsibilities Analyze business requirements and convert them into functional and technical specifications Work with stakeholders to understand system needs and process improvements Design system workflows, data models, and documentation Collaborate with developers, testers, and project managers during...

  • Tier 1 IT Helpdesk Support Specialist

    2 weeks ago

    Toronto, Quebec, LH X, Canada Infoya Full time

    Role Type: New PositionJob SummaryWe areseeking a motivated and customer -focused Bilingual Tier 1 IT HelpdeskSupport Specialist (French/English) to join our IT team. Support Analysts serve as the primary point of contactfor end -users encountering issues or seeking assistance. They respond toinquiries, provide guidance, and ensure that users receive...

  • Business Data Analyst/ Data Engineer

    1 week ago

    , , Canada Quality IT Resourcing Full time

    Business Data Analyst / Data Engineer (Guidewire) Start Date: February 1, 2026 Duration: 12 months (Contract) We are seeking a Senior Data Business Analyst/ Data Engineer with strong experience in regulatory reporting, Guidewire, and data validation to support claims and reporting initiatives. This role will focus on gathering regulatory reporting...

  • QA Analyst

    2 weeks ago

    Canada FED IT CA Full time

    **Fed IT, a recruitment firm specializing in IT recruitment. We work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your world. We cover the IT, development, decision support and infrastructure professions. We are looking for a QA analyst for one of our clients, a leader in its...

  • Service Support Analyst

    2 days ago

    Calgary Tech Centre, th Ave SE, Calgary, Alberta, Canada PBS Systems Full time

          Internal Job Title: Service Support Analyst – Tier 1Location: Calgary - Tech Center & Arlington, TXDepartment: Service SupportReports To: Team Lead, Service Support Job Requirement(s):  Travel throughout Canada and USA, 1 week per monthNo. of Openings:  "PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and...

  • Senior Data

    1 week ago

    , , Canada Quality IT Resourcing Full time

    A recruitment agency for IT professionals seeks a Senior Data Business Analyst/Data Engineer for a contract role in Canada. This position emphasizes gathering regulatory reporting requirements and ensuring data validation and accuracy using Guidewire tools. The ideal candidate has robust experience in regulatory reporting, SQL skills, and a background in...

  • Data Analyst

    1 week ago

    , NB, Canada Zone IT Solutions Full time

    Zone IT Solutions is seeking an experienced Data Analyst with a strong background in Python and SQL. In this role, you will be responsible for gathering, processing, and analyzing large datasets, ensuring data integrity while developing actionable insights for our clients. Your ability to translate complex data findings into clear business strategies will be...

  • Analyste D'affaire

    2 weeks ago

    Canada FED IT CA Full time

    **Fed IT, cabinet de recrutement spécialiste du recrutement sur les métiers TI. Nous intervenons sur deux types de recrutement : temporaires et permanents. Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure. Nous...