Application Support Manager

Full-timeStart date effective ASAPJob Summary:Reporting to the Information Technology Director, the Hardware and Service Support Manager leads and empowers a team responsible for the monitoring, maintenance, and support of enterprise hardware, and data center operations. This role ensures the delivery of high-quality technical support and drives continuous improvement in service standards. The manager oversees Help Desk operations, fosters a culture of timely issue resolution and escalation, and collaborates across departments to align IT support with organizational goals. By leveraging data-driven insights and industry best practices, the Hardware Support Manager proactively manages hardware assets, supports disaster recovery and security initiatives, and champions professional development for staff. The role is pivotal in implementing innovative technology solutions and remote access policies to enhance operational efficiency and resilienceDuties and Responsibilities:Lead and coordinate Hardware and Service Support Technicians to resolve technical issuesMonitor and maintain physical and virtual serversLiaise with vendors for consultation and supportOversee and assist ITSS (Help Desk) operationsAnalyze Help Desk ticket activity and report to IT DirectorMaintain all hardware assets inclusive of, but not limited to, servers, laptops, desktops, tablets, IOT devices, printers, and school intercom/CCTV/projection/sound systemsCollaborate on disaster recovery, backup, and security planningAssist in the implementation and management of remote access systems and policiesProvide guidance on innovative technology solutionsWork with Director to review, critique RFP/RFQ responses as neededQualifications, Skills and Abilities:QualificationsBachelor's Degree preferredMicrosoft certifications (MCDST, MCP)ITIL and A+ certifications preferredMinimum five years' experience in hardware support managementProject management experience or certification preferredExperience with hardware repairs, server room management, and virtualizationUpon hire, external applicants must supply a Criminal Record with Vulnerable Sector Search, and a cleared Child Abuse Registry Check, as conditions of employment.Skills and abilitiesTechnical:Expertise in server virtualization, SANs, and blade servers.Knowledge of data centers, backup power, and air flow management.Proficient in application software and hardware requirements.Experience with workstation imaging and deployment.Strong analytical and ITSS system management skills.Familiarity with PA/sound systems, intercoms, security cameras, and peripherals.Advanced understanding of operating systems (Windows, Apple).Management and Communication:Effective leadership and team-building skills.Professional oral and written communication.Positive interaction with coworkers, administrative staff, vendors, and end users/ clients.Strong project management and organizational planning abilities.Critical thinking and problem-solving aptitude.Physical Demands and Working Conditions:Physical demandsExtended periods of sitting or standing.Repetitive use of telephone and computer equipment.Occasional lifting and carrying up to 20 lbs.Use of ladders for device maintenance.Working conditionsA dynamic environment characterized by shifting priorities, completing demands, and tight deadlinesThe above statements reflect the general duties considered necessary to describe the principal functions of the position identified and shall not be construed as a detailed description of all work requirements that may be inherent to the position.Deadline for applications: Monday, January 19, 2026 – 2:00 p.m.Salary range: $101,107 - $113,777 per hourExternalcandidates must apply online through Job Connect.Please visit our website at – Careers.Internal candidates must apply online through Employee Connect > Job Tab.Mail or Email applications will not be accepted.Candidates are responsible for providing a clear and accurate resume that demonstrates how they meet the qualifications outlined in the job posting.Please note that an employee is not permitted to hold two or more positions in River East Transcona School Division that combine to equal more than 1.0 FTE.We thank all applicants, however only those selected for an interview will be contacted.