Deskside Support Technician

Job description

Are you a motivated individual eager to work as part of a dynamic network operations team? Successful applicants will deploy and operate workstations for mid-enterprise clients in Western Canada. You will have opportunities to work on projects and operational environments, as well as travel to client sites.

What type of things will you be doing?

· Managing client workstations

· Monitoring system logs

· Develop and maintain network schematics and documentation

· Troubleshoot client networks

· Assisting with remote user setup (VPN)

· Installing applications

· Monitoring and managing backups

· Maintain service requests (tickets)

· Assisting network analyst with onsite installs

What are our technical requirements for applicants?

· Microsoft 365 Certified Fundamentals - beneficial

· MCSA – Windows 11 - beneficial

· Retired Microsoft certificates are acceptable

· Two-year field experience in systems support

· One - two-year program from technical school – focus on Information Technology - required

· Ability to work independently

· Ability to work onsite

Any experience with the following vendors would be an asset:

· Fortinet UTM appliances

· Ruckus / Brocade

· Juniper

· VMware

A few other items we need from applicants:

· Clear criminal record check

· Ability to learn and adapt to changing environments

· Ability to adapt with changing client requirements

· Strong troubleshooting skills

· You must be able to work in-house with our team, remote work is not available

· Ability to work onsite with clients

*
Applicants are required to possess a valid Canadian driver's license held for a minimum of five (5) years
and
must provide evidence of current and continuous Canadian automobile insurance coverage for that duration.

What makes Core a great place to work?

· Opportunity to work with cutting-edge networking technologies.

· Collaborative and supportive team environment.

· Opportunities for ongoing training and professional development.

· Competitive salary and benefits package.

Company Description

Founded in 2003 Core Network Solutions delivers complex network solutions to mid-enterprise clientele. Our strong focus on routing, switching, wireless and security our team has a wide scope of skills. With ties to the communities we work in, we believe in giving back to several not-for-profit organizations.

What we do:

· We design a methodology for rapid deployment of networks.

· We partner with leading IT industry network vendors.

· We establish relationships with distribution partners.

· We lead the way in finding environmentally friendly solutions that use less power, fewer materials and fewer products to ultimately reduce an organization's carbon footprint.

· We attract global-enterprise clientele with high-performance networks looking for ways to optimize efficiency, security, performance and quality control for the systems they rely on to do their business.

Our Mission

To deliver Information Communication Technology solutions in a socially responsible manner; tailored to individual client needs based on business drivers while keeping pace with advancements in technology.

Our Vision

· To be the premier ICT organization in the mid-market throughout Western Canada in the technology suites that we deliver.

· Stimulate social change through continued community involvement in local charities.

Our Values

· Establish and maintain strong relationships with clients through transparency and effective communication.

· Undertake all aspects of business operations with an eye to efficiency and profitability.

· Help our clients serve their clients and customers better through the products and service we deliver.

· Encourage development of staff personally and corporately.

· Promote an atmosphere that facilitates sharing and transfer of knowledge.

· Engage in community activities resulting in a betterment of life for the less fortunate.

· Conduct operations in a sustainable environmentally friendly fashion.

Additional Information

Type: Full-time Experience: Mid level Functions: Information Technology Industries: Computer Networking Location: St. Albert, AB – (onsite)

Job Types: Full-time, Permanent

Pay: $45,000.00-$70,000.00 per year

Benefits:

· Company events

· Dental care

· Extended health care

· On-site parking

· Vision care

Flexible language requirement:

· Strong spoken and written English skills required

· French not required

Schedule:

· 8 hour shift

· Monday to Friday