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Veterinary Assistant/Receptionist

2 weeks ago

Mission, British Columbia, Canada Gladys Pet Hospital Full time

We are seeking a friendly and organized Veterinary Receptionist to join our veterinary team. The ideal candidate will serve as the first point of contact for clients and their pets, providing excellent customer service and ensuring smooth clinic operations. This role offers an opportunity to work in a compassionate environment dedicated to animal health and well-being. Prior laboratory experience is a plus, as it can enhance the efficiency of our clinic's diagnostic processes.

Duties

  • Greet clients and their pets warmly, creating a welcoming atmosphere
  • Schedule appointments and manage the clinic's calendar efficiently
  • Answer phone calls, respond to inquiries, and handle client communications professionally
  • Maintain accurate patient records and update client information regularly
  • Process payments, handle billing, and manage invoices accurately
  • Assist with laboratory procedures when necessary, utilizing laboratory experience to support diagnostic tasks
  • Coordinate with veterinary staff to ensure timely care for patients
  • Keep the reception area clean, organized, and stocked with necessary supplies
  • Support administrative tasks such as filing, faxing, and data entry

Requirements

  • Previous experience in a veterinary or medical reception role preferred
  • Laboratory experience is highly desirable to support diagnostic procedures
  • Excellent communication skills with a friendly and professional demeanor
  • Strong organizational skills and attention to detail
  • Ability to multitask efficiently in a fast-paced environment
  • Compassionate attitude towards animals and pet owners
  • Ability to work well within a team and follow directions accurately
  • High school diploma or equivalent required; additional certification or training in veterinary assisting is a plus
  • Knowledge of Microsoft Word, Excel and Avimark Software is also an asset.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

  • Extended health care
  • On-site parking