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Product Manager, Onboarding

7 hours ago

Toronto, Ontario, Canada CIBC Full time

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing 

Simplii Financial is transforming how millions of Canadians manage their money, and the Product team is central to the Simplii organization. We turn complexity into clarity, working across design, operations, engineering, analytics, compliance, and risk — to build features that solve real human problems. As an integral member of Simplii's Onboarding Product team, reporting to the Director, Product (Onboarding), you will own the end-to-end onboarding experience for new customers. You will lead product discovery and delivery across onboarding journeys, drive measurable improvements in conversion and early activation, and balance customer experience with regulatory, risk, and operational requirements. This role is accountable for outcomes and requires strong product judgment in ambiguous, highly cross-functional environments. On the Onboarding team, you will focus on how customers experience their first interaction with Simplii from initial intent through account access and early usage. You will shape how identity, verification, funding, and activation come together into a clear, trustworthy, and intuitive experience. While deeply grounded in customer needs, this role also works closely with Risk, Compliance, Operations, and Technology partners to ensure onboarding experiences scale safely and sustainably. 

At Simplii Financial, we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2–3 days per week on-site, while other days will be remote. 

How you'll succeed 

  • E2E Journey Ownership - Own the end-to-end onboarding product area, translating strategy into clear problem statements, priorities, and outcomes. Partnering with design and engineering to deliver onboarding experiences that are intuitive, compliant, and measurable. 

  • Discovery & Customer Insight - Lead structured discovery for new features, analyze customer data to uncover insights, segment users, and build business cases for new opportunities. Frame problems and define opportunities to enhance the new customer experience.

  • Outcome & Funnel Accountability - Define and track success metrics across onboarding funnels, including conversion, completion, and early engagement. 

  • Stakeholder Communication - Translate complex product strategy, trade-offs, and delivery risks into clear, timely narratives that enable confident executive decisions. 

Who you are 

  • You can demonstrate: 3-5 years in product management experience owning customer-facing digital journeys, ideally within financial services or another regulated industry. You bring strong product judgment, experience working with identity, compliance, or verification constraints, and a track record of delivering outcomes in complex, cross-functional environments. 

  • Ownership mentality  -  Proactive, results-driven approach with full accountability for outcomes and continuous improvement mindset that drives organizational excellence. Innovation leader to embrace change, challenge conventional thinking and champion continuous innovation while maintaining operational excellence and regulatory compliance. 

  • Collaborative excellence: Build effective partnerships and drive teamwork across functions, levels, and organizations to achieve shared objectives and maximize collective impact.  

  • You put our Customers first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. Unwavering commitment to putting customers first and delivering exceptional experiences that solve real financial challenges for Canadians.  

  • You give meaning to data. Data-driven decision making and ability to leverage analytics, experimentation, and insights to inform strategic decisions while maintaining intuitive understanding of customer needs and market dynamics.  You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

  • You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.  

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

  • CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

  • We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Delivery, Agile Methodology, Analytical Thinking, Business Cases, Business Planning, Communication, Leadership, Market Research, Prioritization, Product Analysis, Product Development, Product Management, Product Roadmap