Client Relations Coordinator

1 day ago

Victoria, British Columbia, Canada GAIN Group of Companies Full time

Role Overview:

The Client Relationship Coordinator is responsible for executing high-volume outbound call campaigns to strengthen client relationships and drive measurable sales outcomes by booking appointments for dealerships across the GAIN group. This position offers exposure to a company with extensive growth opportunities, making it ideal for someone seeking a long-term role in a diverse, supportive, and fast-paced environment.

Wage:
$50,000 - $55,000

Why work with us?

We believe business is built on relationships, not just transactions. That philosophy has helped us build long-term clients, strong teams, and a reputation we're proud of. You'll be part of a collaborative, people-first organization that values integrity, growth, and genuine connection. We celebrate wins, support development, and create space for individuals to build meaningful, long-term careers within our diverse and growing group of companies.

We offer:

  • Competitive compensation package
  • Extended health benefits including medical and dental
  • Career growth and paid professional development opportunities
  • "Drive your own brand" purchase plans at our luxury dealerships
  • Personal, friends, and family discounts at Villa Eyrie Resort, Cowichan River Lodge, and our world-class Motorsport Circuit
  • A positive, supportive team environment

Key Responsibilities:

  • Execute pre-set sales and retention campaigns developed by the CRM Team Lead and Sales Management, adapting approach based on real-time call insights and feedback
  • Meet or exceed daily, weekly, and monthly call and performance targets
  • Ensure data integrity across multiple platforms by keeping CRM records clean, accurate, and up to date
  • Begin supporting select assigned dealerships, with the expectation of regular movement across multiple GAIN locations as business needs evolve

Experience & Skills:

  • Experience in guest experience, customer service, client-facing roles, or call center environments, including sales calls and customer support lines
  • Clear, confident verbal and written communication in English, including the ability to engage clients over the phone in a positive and professional manner
  • Comfortable conducting sales conversations and handling objections while guiding calls toward follow-up actions or appointments
  • Proficient in Microsoft Office, with experience in Excel is a bonus
  • Organized, reliable, and able to manage shifting priorities across multiple dealerships

What Success Looks Like

  • Consistently high call activity with quality conversations
  • Strong client engagement and positive feedback
  • Contribution to increased appointments, retention, and sales opportunities

Job Type: Full-time

Work Location: In person

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care

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