Customer Care Representative
2 weeks ago
Description
Job Title: Customer Care Representative
Location: Surrey, BC (On-Site)
Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, Victaulic serves various industries, including commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewater. The company offers a wide range of products, solutions, and services, including couplings, valves, fittings, and engineering design support. Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower, Shanghai Tower, CN Tower, and Vancouver Convention Centre. With 5,500+ employees and 700+ sales reps., Victaulic continues to innovate and exceed customer expectations worldwide. For more information, visit
Job Summary
As a customer care representative, you will communicate with customers via phone and e-mail. You will enter customer orders, and assist customers with stock checks, pricing requests and general inquiries. You will be using an AS400 based system as well as web-based applications. You will provide assistance to our outside sales team and will work with our supply chain and distribution partners. Your position requires an ability to work in a fast-paced demanding environment with attention to detail and strong organizational skills.
Core responsibilities:
- Process customer orders on web based and BPCS (AS400) system.
- Respond to internal and external customer inquiries in a timely manner.
- Expedite and source product to ensure that customer requirements are met.
- Deliver above and beyond customer service in a fast-paced environment.
- Collaborate with internal departments to facilitate customer needs.
Qualifications:
- 3-5 years' experience in customer relations
- Exceptional verbal and written communication skills
- Ability to meet deadlines, prioritize and multi-task
- Proven people skills
- Ability to build and maintain strong customer relationships
- A high degree of emotional intelligence and business integrity
- Willingness to be a team player while working independently with little direction
- Decision-making, problem resolution and creative thinking skills
- Familiarity with MS Office Applications
- University degree or college diploma preferred
Salary: $50 – 65k
Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds.
Victaulic is committed to providing equitable opportunities to all applicants and welcome applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify us at [email protected] and we will work with you to meet your needs.
-
Customer Care Representative
1 week ago
Surrey, British Columbia, Canada Victaulic Full time $50,000 - $65,000Job Title: Customer Care RepresentativeLocation: Surrey, BC (On-Site)Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, Victaulic serves various industries,...
-
Customer Care Representative
2 weeks ago
Surrey, British Columbia, Canada Victaulic Full time $50,000 - $65,000Job Title: Customer Care RepresentativeLocation: Surrey, BC (On-Site)Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, Victaulic serves various industries,...
-
Customer Service Representative
2 weeks ago
Surrey, British Columbia, Canada TalentSphere Staffing Solutions Full timeThis is a full-time position, with full benefits including dental care and health insurance, 3 weeks paid vacation, an RRSP matching program and future growth opportunities.Salary Range is $60,000-$65,000.TalentSphere Staffing Solutions is partnered with an industry leader in the HVAC distribution space. They are a Canadian company, with an employee focused...
-
Customer Service Representative
2 weeks ago
Surrey, British Columbia, Canada Henlong Market Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Henlong Market, located in Surrey, BC. The representative will engage with customers to provide excellent service, address inquiries, and resolve concerns. Key responsibilities include greeting customers, assisting...
-
Customer Service Representative
2 weeks ago
Surrey, British Columbia, Canada U-Haul Full timeLocation:13554 84th Ave, Surrey, British Columbia V3W7P9 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
-
Customer Service Representative
2 weeks ago
Surrey, British Columbia, Canada U-Haul Full timeLocation:18590 96th Ave, Surrey, British Columbia V4N3P9 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
-
Customer Service Representative
2 weeks ago
Surrey, British Columbia, Canada U-Haul Full timeLocation:13425 King George Blvd, Surrey, British Columbia V3T2T8 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...
-
Customer Service Representative
2 weeks ago
Surrey, British Columbia, Canada U-Haul Full timeLocation:13425 King George Blvd, Surrey, British Columbia V3T2T8 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...
-
Customer Service Representative
2 weeks ago
Surrey, British Columbia, Canada U-Haul Full timeLocation:13554 84th Ave, Surrey, British Columbia V3W7P9 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
-
Customer Experience Representative
2 weeks ago
Surrey, British Columbia, Canada Ainsworth Inc Full timeIf you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth(a GDI company)team todayJob SummaryAt Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER's) you will...
