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Global Head of Vendor Risk and Governance

3 weeks ago

Waterloo, Ontario, Canada Manulife Full time $126,600 - $235,300

Are you ready to shape the future of vendor risk management on a global scale? We're seeking a visionary leader to drive strategy, innovation, and operational excellence across our procurement related Third Party Risk Management (TPRM) function. In this high-impact role, you'll report to the Head of Procurement and lead a global team of ~50 professionals, influencing how we manage "first line" risk and governance across 20,000+ contracts and 10,000+ vendors.

You'll be at the forefront of regulatory compliance, technology adoption, and process transformation, ensuring we meet OSFI B-10 standards while leveraging AI and advanced analytics to optimize workflows. If you thrive in complex, regulated environments and want to lead change through collaboration, bold thinking, and cutting-edge solutions—this is your opportunity.

Position Responsibilities:

  • Provide strategic leadership and operational execution for global vendor risk management.
  • Oversee end-to-end vendor lifecycle, ensuring OSFI B-10 compliance and timely regulatory deliverables.
  • Optimize processes and workflows across Vendor Governance, Information Security Risk, and Audit Remediation teams.
  • Drive adoption of AI tools and analytics for risk assessment and workflow automation.
  • Ensure effective integration of systems (Ivalua, ProcessUnity, Archer) for data governance and reporting.
  • Build strong cross-functional partnerships with procurement, legal, and second-line risk functions.
  • Lead remediation of audit findings and deliver executive-level reporting on vendor risk metrics.

Required Qualifications:

  • Bachelor's degree in Business, Supply Chain, Risk Management, or related field; advanced degree preferred.
  • 10+ years of experience in vendor management, procurement, or third-party risk within a regulated global environment.
  • Expertise in OSFI B-10 compliance or similar regulatory frameworks; experience interfacing with regulators.
  • Proven success leading large, diverse teams across geographies.
  • Strong background in process optimization, operational excellence, and AI-driven risk management.
  • Proficiency with workflow and risk tools (Ivalua, ProcessUnity, Archer or similar).
  • Exceptional stakeholder management and communication skills; ability to influence senior leadership.
  • Strategic thinker with strong execution and accountability mindset.
  • High integrity, sound judgment, and ability to thrive in a matrixed global environment.

When you join our team:

  • We'll empower you to learn and grow the career you want.

  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$126,600.00 CAD - $235,300.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.