Out of Network Provider Support Specialist

Out of Network Provider Support Specialist– PCVRS- Lifemark Health Group

Location: Remote (Within Canada)

Position Type: Temporary Full-time Opportunities

Employment conditional on obtaining federal security clearance – Reliability Status.

Like Lifemark, you believe in the power of work to transform lives. As the Out of Netwk.Provider Support Specialist, you will look after the onboarding for external systems users.

Partners in Canadian Veterans Rehabilitation Services (PCVRS) provides comprehensive rehabilitation focused assessment and intervention for Canadian Veterans who are experiencing barriers transitioning to life after service due to service-related injuries or illness. Using a biopsychosocial approach, the assessment and intervention services are performed by an interdisciplinary team of clinicians with expertise in the management of complex conditions such as chronic pain, persistent symptoms following head injury, MSK injuries, often with comorbid mental illness with presenting psychosocial barriers to recovery.

As the Out of Netwk.Provider Support Specialist, you will have a responsibility of onboarding our out-of-network providers onto the Lifemark IT system. You will also be a helpful resource to the providers should they have any questions about using the system and/or any billing inquiries. The administrative coordinator will also provide clerical support to the management team and address any urgent matters in a timely manner.

Primary Responsibilities

Support service delivery as a central point of contact for the needs of out of network providers delivering work for PCVRS Participants.
Responding to user support emails and telephone inquiries
Providing excellent customer service in addressing questions or concerns related to the process
Onboarding of external users (out of network providers) onto the Lifemark IT system for the purpose of claims processing and report submission
Provide administrative support to external users as required
Being the main point of contact for OON clinics with 10 or more cases.
Assist these clinics with ACMS user support, billing inquiries and PCVRS program related questions.
Assist in program development and work instruction creation.

What You Bring

Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
One (1)+ year(s) experience in an administrative role
Excellent customer service skills and telephone etiquette
High degree of organizational skills and ability to prioritize and multi-task
Excellent communication (verbal/written) and interpersonal skills
Strong digital literacy including MS Office, MS Teams, SharePoint
Bilingualism is an asset
For this position it is required that the selected candidate for the role is security cleared

What We Offer

Competitive salary
Comprehensive and flexible health and dental benefits
Ongoing learning and development opportunities
A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at

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