Client Service Representative

1 week ago

Abbotsford, British Columbia, Canada Insurance Corporation of British Columbia Full time $45,000 - $65,000 per year

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don't hesitate to contact , as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

Are you a current ICBC Employee? Click here to access our internal portal.

As a Client Service Representative, your responsibilities will include determining whether requirements for driver's license renewals, duplicates, BCID and BC Services Cards have been met. You will work with customers to understand their licensing needs as well as assist with processing Violation Tickets and Disputes.

This role makes a direct impact on our customers who rely on driver licensing services to ensure they can drive for work, to get to work, school, volunteer and other important daily activities.

This role requires outstanding customer service skills and the ability to pay attention to detail while ensuring accuracy within a fast-paced environment filled with interruptions. Active listening skills are key in dealing with challenging customer interactions along with the ability to tailor your communication style to each customer.

Successful applicants will have:

  • Outstanding face to face customer service experience
  • Experience handling cash in a fast paced, transactional environment
  • Exceptional data entry skills and ability to reconcile daily transactions
  • Must meet the Canadian Border Service security clearance requirements of the Enhanced Driver License Program.

Some locations may require additional training for motorcycle testing as "follow vehicle drivers". Participation in these opportunities requires a minimum Class 5 BC Driver's License.

Hours of operation are subject to change. Work shifts can be either Monday to Friday or Tuesday to Saturday.

About us:

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

  • Collaborative: We include different perspectives to reach our common goals.
  • Supportive: We seek to understand to meet diverse and evolving needs.
  • Straightforward: We simplify the complex to make things easier.
  • Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined:

  • Resident – you will work at your primary in-office headquarters on all scheduled work days.
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