Technical Support Analyst

About YORK1:
YORK1 is a leader in environmental and industrial services, delivering sustainable waste management solutions across Ontario. With a growing fleet and strong regional presence, we are committed to safety, operational excellence, and continuous improvement. Our culture is rooted in innovation and accountability. Join a company that invests in its people and positively impacts the communities we serve.

Compensation & Benefits:

• Competitive salary based on your experience
• Health and dental coverage for yourself and your dependents
• Ongoing training and development to support your growth and career progression.

Why We're Hiring:
This is a newly created position to support our continued growth. The role is being offered as a 6-month contract, with a strong potential to convert to a full-time permanent position based on performance.
Salary Range: $65,000 – $75,000 per year.

Position Overview

Oversee YORK1's infrastructure and cloud technology to ensure it continually meets the current and future needs of the organization. YORK1's hybrid environment includes on‑premises and Azure cloud services, requiring oversight of the design, implementation, and management of the full infrastructure in collaboration with service providers and internal teams. In addition to infrastructure responsibilities, the IT Technical Support Analyst provides advanced technical support across all YORK1 locations, managing end‑user hardware (laptops, desktops, tablets, Sonim rugged devices), mobile devices, printers/scanners, virtual servers, Azure cloud services, O365 administration, device compliance monitoring, and security operations through Managed Detection and Response (MDR). The role also includes remediation tasks, improving Microsoft Secure Score, and supporting SharePoint administration to strengthen operational reliability and security posture across the organization.

Key Functions & Duties:

Hardware & Device Support:

• Deploy, configure, and troubleshoot laptops, desktops, tablets, and mobile/Sonim devices.
• Diagnose and remediate performance issues including CPU spikes, slowness, and OS corruption.
• Manage warranty/RMA claims with Lenovo, Dell, Telus, and other vendors.
• Maintain complete IT asset inventory across all YORK1 sites.

 Mobile Device Management (Intune & MaaS360):

• Enroll and maintain compliance of Android/iOS/Sonim devices.
• Apply configuration profiles, compliance policies, conditional access rules.
• Support field team applications: Mobile-Pak, Fleetio, GeoTab, SiteDocs.

Printer & Scanner Support:

• Support Xerox/Canon/HP MFPs across sites.
• Troubleshoot scanning workflows to SharePoint, network shares, and email.
• Resolve print server connectivity and driver conflicts.

Virtual Servers & Azure Administration:

• Perform basic admin tasks on virtual machines and cloud-hosted workloads.
• Support Azure AD identity management and group policy equivalents.
• Create and modify user accounts, licenses, and conditional access rules.

Microsoft 365 & SharePoint Administration:

• Assist with Exchange Online mailbox management.
• Manage Teams/SharePoint permissions, libraries, and access requests.
• Support O365 app configuration and troubleshooting.

Security, Compliance & MDR:

• Monitor MDR escalations and assist with remediation.
• Validate endpoint compliance and resolve EDR/AV agent issues.
• Participate in improving Microsoft's Secure Score via remediation tasks.
• Ensure systems remain patched, encrypted, and compliant.

 Firewall & Network Support (with Infrastructure Manager):

• Assist with firewall patching cycles.
• Validate connectivity post-maintenance.
• Troubleshoot VPN, Wi-Fi, and site network outages.

Site Support:

• Provide onsite support at remote locations and corporate offices.
• Set up new site equipment, printers, scanners, networking, and end-user devices.

 Documentation & Ticketing:

• Maintain accurate documentation and SOPs.
• Update recurring issue logs and ensure SLA compliance.
• Produce user guides for commonly-used applications.
  
  

Required Qualifications and Skills:

• Diploma/Degree in IT, Computer Science, or equivalent experience.
• 1–3 years technical support or service desk experience.
• Strong troubleshooting expertise for Windows 10/11.
• Experience with Intune, MaaS360, Azure AD, O365 Admin, SharePoint Admin.
• Basic VM administration (Hyper-V/VMware/Azure VMs).
• Knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN).
• Strong communication and customer service skills.
• CompTIA A+
• CompTIA Network+
  
• Microsoft MD-100 / MD-101
• ITIL Foundations v4
  
• This role will require regular travel between different sites as needed.
  
  

Why work with YORK1?

Our employees are essential in helping us achieve our mission of providing exceptional service and innovative solutions through our infrastructure and environmental services to some of Ontario's largest commercial and residential projects. They are the foundation of our success and represent our greatest strength. We focus on investing in our employees through career development and are building a culture of success that you can be a part of.

YORK1 is pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), throughout our recruitment process. If you require accommodation at any stage of the process, please contact Human Resources or the hiring manager. YORK1 is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, sex, physical or mental disability, or age. We thank everyone who applies; however, only the most qualified applicants will be contacted.