Senior Manager, Canada Growth

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow Canada is looking for a Senior Manager of Canada Growth, responsible for managing a team of Canada Growth Account Executives. The Senior Manager enables team performance by supporting and managing the team to achieve monthly, quarterly and annual goals. This role reports to the GM of Canada.

What you get to do in this role:

• Provide leadership to your team. Manage new hire onboarding and ongoing coaching on effectiveness, productivity, call quality, and systems use
• Manage quota achievement on a monthly, quarterly and annual basis
• Align team activities with Sales priorities and strategic initiatives across Canada
• Prepare reports for the GM of Canada on team performance, pipeline generation, and market insights
• Ensure that territories are assigned in CRM system and maintain accurate reporting of metrics with territories assigned in the CRM system
• Perform monthly performance appraisals for all personnel and administer performance improvement plans for any underperformance
• Provide input to senior leadership in the development and administration of incentive compensation programs
• Maintain current knowledge on ServiceNow's offerings and go-to-market strategies
• Keep informed on competitive services, promotional matter, sales techniques, pricing and marketing policies. Use resources and perform research to determine sales patterns and strategies specific to the Canadian market
• Travel for training or meetings may occasionally be required

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of success as an individual contributor in sales or business development
• 2+ years' experience leading a team in enterprise software sales or equivalent
• Proven experience selling CRM systems
• A firm understanding of Cloud computing, SaaS offerings, and software subscription business models
• Knowledge of the Canadian market and enterprise sales landscape is preferred 

FD21

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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