Product Owner

Who we are

OSCAR Pro, a leading Electronic Medical Records (EMR) platform in Canada, is part of the WELL Health Technologies family. Initially developed by McMaster University's Department of Family Medicine, OSCAR Pro was built on a foundation of collaboration to improve healthcare delivery and patient outcomes. We have integrated innovations from various OSCAR service providers to offer a robust, secure, and versatile solution tailored to the diverse needs of clinics of all sizes.

Our platform empowers healthcare providers by streamlining administrative tasks, enhancing clinic efficiency, and enabling more time for patient care. With features like digital patient engagement, secure messaging, and seamless integration with other healthcare systems, OSCAR Pro reduces the administrative burden on clinics and improves the overall patient experience.

Our mission is to empower practitioners to deliver high-quality care while spending less time on administration. By providing cutting-edge digital tools, we ensure that healthcare professionals can focus on what truly matters—improving patient outcomes and experiences.

The opportunity

Reporting to the Director of Product Management, we are seeking a versatile and analytical Product Owner who will play a key role in shaping the development of our EMR platform while driving insight-driven improvements across the product lifecycle. This role is ideal for hands-on, data-driven individuals who thrive at the intersection of product delivery, user engagement, and strategic decision-making.

You will partner across teams and with users to define and deliver impactful features, integrate customer feedback, and leverage insights to inform product and business decisions. In this role, you'll contribute to product enablement, analytics, and operational processes, helping OSCAR Pro deliver healthcare solutions that make a meaningful difference.

This is a full-time, remote position BASED OUT OF CANADA.

What is in it for you

Purpose. You will help OSCAR Pro remain at the forefront of healthcare technology by analyzing user behaviour, conducting competitive research, and ensuring that the voice of the customer is embedded in every feature. Your work will directly improve the quality of healthcare delivery.

Impact. You will shape the development of OSCAR Pro's EMR platform, helping clinicians, administrators, and patients by delivering features that improve workflows and care delivery. You will design and implement new ways to measure the success of our teams and our features.

Growth. This role goes beyond standard product ownership. You will be responsible for launching and managing a customer feedback portal, developing analytics dashboards, and establishing processes that will guide product and business strategy. Over time, you will expand into a broader Product Analytics and Operations function, creating a pathway for advancement within the WELL Health Technologies umbrella.

What you will do:

• User engagement. You will conduct interviews and usability testing to ensure that features solve real problems. You will facilitate customer engagements, test prototypes, and integrate user input into the development process.
• Product insights and analytics. You will use product analytics tools to track user behaviour, uncover friction points, and identify opportunities. You will create dashboards that measure both product outcomes and team performance, providing clear visibility into whether initiatives are meeting their goals.
• Customer feedback management. You will launch and manage OSCAR Pro's customer feedback portal, including wishlists and suggestions. You will triage user input, respond to customers, and transform feedback into actionable recommendations. You will support the broader Product team by facilitating conversations with users and ensuring that feedback is integrated into the prioritization process.
• Market research and competitive analysis. You will maintain an ongoing view of competitors, industry trends, and market conditions. You will provide insights that inform product roadmaps and feature development, ensuring OSCAR Pro remains aligned with customer needs and market opportunities.
• Enablement support. You will contribute to documentation, knowledge base content, and in-app guides, ensuring that stakeholders and users have clear access to resources.
• Product ownership. As needed, you will directly work with development teams to define, plan, and deliver features. You will gather and refine requirements, create and manage backlogs, write detailed user stories, and unblock the team by answering questions and clarifying scope. You will lead Agile ceremonies, including sprint planning, reviews, retrospectives, and grooming sessions.

What you bring:

• The experience. You have progressive experience as a Product Owner, Product Analyst, or in a similar role, ideally within a SaaS or healthcare environment. You have strong Agile experience, with proven ability to guide development teams through sprint cycles and iterative delivery. Experience with EMR systems or healthcare workflows is an asset.
• The technical knowledge. You are familiar with JIRA for backlog and user story management. You have hands-on experience with product analytics platforms such as Pendo or similar tools. You understand how to validate data, uncover insights, and translate findings into actionable recommendations. Experience with SQL or data querying is considered an asset.
• The analytical skills. You have exceptional attention to detail and can synthesize large volumes of user behaviour data, market research, and customer feedback into clear, structured insights. You can design dashboards and metrics to evaluate the success of features and overall outcomes.
• The user-centred mindset. You are skilled at engaging with customers, conducting interviews, and integrating their feedback into the product development process. You are equally comfortable validating prototypes and facilitating discovery discussions.
• The communication and collaboration. You have excellent written and verbal communication skills, with the ability to translate between technical and non-technical audiences. You are proactive in facilitating decisions, supporting team members, and ensuring clarity across all stakeholders.
• The ownership and vision. You are motivated by opportunities to expand beyond traditional product ownership. You want to lead customer feedback processes, strengthen analytics capabilities, and contribute to cross-functional product operations over the long term.

Join us in revolutionizing healthcare through technology.

As a scaling company backed by WELL Health Technologies, we are expanding rapidly across the country. At OSCAR Pro, we are driven by a passion to make a lasting impact on the healthcare system. Our team is dedicated to building resilient, compliant, and easy-to-use technology that transforms how care is delivered.

Transformation starts with a strong team.

We believe that empowering our team members is critical to success. At OSCAR Pro, we foster a culture of respect where every individual feels valued, included, and supported to reach their full potential. Our workplace embraces diversity and prioritizes the well-being of our team and the communities we serve.

We offer a remote-first work environment, opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group, and a supportive culture that balances professional success with personal well-being. Whether you are driving projects that shape the future of healthcare or focusing on your development, we are here to support you.

At OSCAR Pro, your ideas can make a real difference—not just in our organization but in the lives of patients and healthcare providers across Canada.

Apply now.

Interested in applying but worried you don't have it all? We know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
• An at-home case study.
• A virtual interview with the Director of Product Management to discuss your interest in the role and how your experience aligns with the organization's needs. You will have a chance to present and discuss your approach to the case study.

OSCAR Pro is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success Accommodations are available on request for candidates taking part in all aspects of the selection process.

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