Business Development Manager, SaaS Solutions

Executive Alliance is pleased to represent our client who are a fast growth IT service management SaaS solutions provider with over 4,000 global customers where their platform leverages AI integrations and is used daily by over 100,000 system administrators, impacting the daily working lives of over 9 million end users.

They are seeking a
Business Development Manager, SaaS Solutions
to manage and scale a high-performing team of SDRs and BDRs. This role is both strategic and hands-on: you will guide team performance while actively contributing to pipeline-building activities yourself.

NOTE: This role sits 4 days near Etobicoke, ON, Canada in greater Toronto with Fridays being remote.

This is not a remote role, with ideal applicants being directly accessible to downtown Toronto.

Overview

The Manager's primary mission is to accelerate revenue growth by building a global pipeline engine that consistently delivers qualified opportunities across regions and segments. You will define the strategy, build repeatable processes, and model excellence through direct execution—ensuring the team effectively converts marketing signals and outbound outreach into measurable results.

Success requires a data-driven approach, strong partnership with Sales, Marketing, and Revenue Operations, and a deep understanding of how early pipeline activities influence later-stage outcomes. You will mentor, coach, and develop your team while also generating your own outbound pipeline when needed.

Key Responsibilities

Team Leadership

• Lead and develop a team of SDRs/BDRs selling SaaS solutions, providing guidance, motivation, and mentorship to achieve and exceed pipeline targets.

Outbound Strategy

• Build and implement outbound prospecting strategies in partnership with sales and marketing leadership to deliver a consistent flow of high-quality leads.

Performance Management

• Monitor activity metrics and KPIs (calls, emails, meetings, qualified leads) to ensure team and individual performance stays on track.

Coaching & Development

• Deliver regular coaching, training, and feedback to strengthen skills in cold outreach, qualification, and messaging. Collaborate with Enablement on onboarding programs that help new hires ramp quickly.

Player–Coach Execution

• Drive your own outbound activity to model best practices, validate new messaging, and support pipeline coverage.

Lead by Example

• Participate actively in cold outreach (calls, emails, social outreach) to demonstrate effective techniques and support team momentum.

Cross-Functional Collaboration

• Partner with Sales, Marketing, and Operations to ensure smooth lead handoff, aligned targeting, and cohesive go-to-market approach.

CRM & Reporting

• Maintain high CRM hygiene across the team and provide regular reporting on pipeline health, lead quality, and performance trends.

Process Improvement

• Continuously evaluate and optimize outreach workflows, tools, and messaging to improve efficiency and conversion rates.

Market Insights

• Stay informed on market trends, buyer behavior, and competitive dynamics to help refine prospecting strategies.

Success Indicators – First 6 Months

Consistent KPI Achievement

• The BDR team reliably meets or exceeds activity and qualification goals with demonstrated month-over-month improvement.

Global Pipeline Coverage

• Regional pipeline quotas and coverage models are clearly defined and aligned to overall revenue targets.

Effective Player–Coach Model

• You generate meaningful pipeline personally and establish best practices that the team successfully replicates.

Improved Onboarding & Skill Development

• New team members reach full productivity faster, and existing reps show measurable improvement through structured coaching.