Customer Experience Market Solutions Leader, Senior Principal

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value.

At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Job Title:
Customer Experience Market Solutions Leader, Senior Principal

So, what will I do?

• Shape and align strategy: Develop Canada-wide strategy for Customer Experience (CX) capability that reflects market needs based on client portfolio, maturity, and geography. Partner with global CX capability leaders to bring innovative and differentiated CX offerings to market across marketing and advertising, experience strategy and design and sales, service and loyalty sub-capability areas.
• Cross Capability Alignment: Build strong partnerships with leaders across Strategy, Transformation, Complex Delivery, and Technology to ensure CX offerings align with other capabilities and go-to-market strategies.
• Drive market presence: Represent Slalom's CX capability as a thought leader at industry events, conferences, and Slalom-led forums—creating demand and driving new opportunities.
• Enable business growth: Collaborate with client partners and sales teams to identify and pursue opportunities, acting as Solution Lead or Subject Matter Expert (SME) during pursuits.
• Build resource pipeline: Participate in hiring, staffing, and workforce planning to ensure capability readiness for market needs.
• Develop people: Mentor and support capability team members, provide feedback on performance, and guide GTM leads within the market.
• Deliver client outcomes: Play a billable leadership role on large-scale CX transformation initiatives, meeting a 75% utilization target.
• Functional CX Delivery Experience – Focus in Marketing & Advertising Capabilities: Bring depth in Marketing & Advertising to help clients optimize media, marketing, and customer engagement strategies.
• Industry Acumen: Demonstrate experience collaborating with technology and business leaders (marketing, service, experience) across industries such as Financial Services, Retail & Consumer Goods, and Public Sector.
• Manage financial health: Collaborate with Canadian GTM leadership and CX capability leadership to forecast growth, monitor capability health, and escalate staffing needs when required.
• Revenue Accountability: Manage $1.5M–$3M in annual revenue targets.
• Travel: Comfortable with up to 30% travel across Canada.
• Language: Bilingualism (French/English) is an asset.

And, what will I bring?

• Exceptional delivery experience (10+ years) in CX transformation engagements.
• Proven experience leading marketing transformation, AdTech/MarTech, digital media, or media operations projects.
• Familiarity with media ecosystems and tools such as DSPs (e.g., DV360, The Trade Desk), CDPs, clean rooms, MMPs, tag management, and identity resolution platforms.
• Strong understanding of agency services models (in-house, hybrid, external) and ability to coordinate across internal and external marketing teams.
• Demonstrated success in go-to-market strategies, thought leadership, and demand generation.
• Expertise in business development management and solutioning for complex client needs.
• Ability to manage financial forecasts and resource planning.

Competencies

• Strategic thinker with a market-focused mindset.
• Collaborative leader who builds strong client and internal relationships.
• Skilled mentor fostering team growth and capability development.
• Adaptable and proactive in driving outcomes across diverse markets.

Hybrid/In office: We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations/requirements
Slalom Employee Perks

• Culture & fun
• Lunch & learns
• Health & wellness activities
• Holiday parties
• Employee community groups
• Social clubs & activities
• Vacation (20 days prorated based on start date & wellness/sick days)

Tangible perks

• Competitive compensation package
• $100 cell phone monthly reimbursement
• Registered Retirement Program (RRSP) & Employer Matching
• Tax-Free Savings Account (TFSA)
• Annual "Thrive Well-Being" Gift Card
• Family planning/ Fertility Benefit
• Maternity/Parental Leave Top-Up
• Medical & Dental Benefits
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy
• And more
• All benefits are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants' needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
Please note if you are hired at Slalom you will be required to complete a background check.