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Senior Manager, Infrastructure

2 weeks ago

Kingsville ON NY E, Canada Mastronardi Produce Full time

Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we're now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful produce is packed under the SUNSET brand and is available at leading grocery retailers across North America. Family owned for over 65 years, we pride ourselves on having the most flavorful products and the best people in the industry. We are constantly pushing boundaries to be a leader in fresh produce innovation. We seek individuals that demonstrate our PRIDE values (Passion, Respect, Innovation, Drive, Excellence) to help us fulfill our mission to inspire healthy living through WOW flavor experiences.

Our headquarters in Kingsville, ON is currently seeking a Senior Manager of IT Infrastructure & Operations is a key leadership position responsible for overseeing and managing the organization's IT infrastructure and operations. This role plays a critical role in developing and executing strategies related to cloud infrastructure, and security, and ensuring the smooth operation of IT services. The Manager will collaborate with cross-functional teams and stakeholders to align IT initiatives with business objectives and drive efficiency and effectiveness within the organization.

Values:

To perform the job successfully, the incumbent's behavior must be consistent with the PRIDE values expected of all Mastronardi Produce employees: be Passionate; have Respect; be Innovative; be Driven and strive for Excellence.

Primary Responsibilities:

  • Lead and manage a team of approximately 20 across helpdesk, site engineers, and infrastructure support, providing guidance, mentorship, and performance feedback.
  • Foster a customer-centric culture within the team, promoting excellent service delivery and ensuring timely response to end-user inquiries and incidents.
  • Conduct regular performance evaluations and provide coaching and mentoring to team members to foster their professional growth and development.
  • Drive continuous improvement initiatives to enhance the efficiency, reliability, and scalability of IT infrastructure and support services.
  • Lead the design, implementation, and maintenance of the organization's IT infrastructure, including servers, networks, storage systems, and virtualization.
  • Manage networking infrastructure including switches, routers, wireless, VLANs, and site connectivity across all locations.
  • Oversee the day-to-day management and administration of the IT infrastructure, ensuring optimal performance, availability, and reliability.
  • Plan and execute infrastructure projects, including upgrades, migrations, patch management, and capacity planning, while minimizing disruptions to business operations.
  • Monitor and analyze infrastructure performance, identify areas for improvement, and implement proactive measures to optimize efficiency and scalability.
  • Collaborate with the Senior Manager of Cloud Operations on hybrid connectivity and cloud integration initiatives.
  • Collaborate with the Security team to implement and enforce security measures and policies, protecting the organization's IT assets and data.
  • Manage 24/7 support operations and on-call escalation processes, ensuring minimal impact on business operations.
  • Oversee the deployment, configuration, and maintenance of hardware, software, and network infrastructure at various sites.
  • Manage service level agreements (SLAs) and ensure that performance targets are met or exceeded.
  • Act as a point of escalation for complex or high-priority incidents, ensuring timely resolution and effective communication with stakeholders.
  • Develop and maintain comprehensive documentation, including knowledge base articles, runbooks, network diagrams, configurations, and standard operating procedures.
  • Develop and enforce IT infrastructure policies, procedures, and standards to ensure operational effectiveness, security, and compliance.
  • Monitor service desk and infrastructure performance metrics, analyze trends, and generate reports to identify areas for improvement.
  • Manage vendor relationships and coordinate procurement activities for IT infrastructure components and services.
  • Manage and optimize the IT infrastructure and support budget, including resource allocation, vendor management, and cost control measures.
  • Collaborate with cross-functional teams to understand business requirements and align infrastructure solutions with organizational needs.
  • Provide regular reporting and communication to stakeholders on the performance, availability, and security of the IT infrastructure.

Education/Qualifications & Experience

  • Minimum of 5 years of experience in IT infrastructure management, operations, or systems/network administration.
  • Proven experience in managing and leading IT teams in a technical hands-on capacity.
  • Experience managing a helpdesk or technical support team.
  • Strong technical knowledge of IT infrastructure technologies, including servers, networks, storage systems, and virtualization.
  • Strong networking skills, including switches, routers, wireless, VLANs, and site connectivity.
  • Solid understanding of ITIL framework and best practices for IT service management.
  • Experience managing 24/7 support operations across multiple sites.
  • Experience managing service level agreements and achieving performance targets.
  • Proficiency in IT service desk and infrastructure monitoring tools (Zendesk and Connectwise Automate preferred).
  • Excellent problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and propose effective solutions.
  • Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical users effectively.
  • Experience in vendor management and procurement processes.
  • Proficiency in infrastructure planning, project management, and budgeting.
  • Strong leadership and people management skills, with the ability to mentor and develop a high-performing team.
  • ITIL certification is preferred.
  • Experience with Windows Server, Active Directory, Group Policy, and M365 administration is preferred.
  • Experience in manufacturing, distribution, or food/agriculture industry is preferred.
  • Experience supporting warehouse and greenhouse operations is preferred.

Please note: Mastronardi Produce has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put into place before you begin your employment

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Salary Range is $125K/yr CAD to $135K/yr CAD

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