Medication Reimbursement Pharmacy Technician – Outpatient Pharmacy

Job Description
50/50 Pharmacy Technician - Medication Reimbursement
Location:
Trillium Health Partners – Coverage across 4 Pharmacentres at 3 hospital sites

Position Type:
Full Time

Role Level:
AH $

Posted: January 9th,2026
Deadline: January 16th,2026
Shifts:
8am-4pm, 9am-5pm, 9:30am-5:30pm, 10am-6pm Monday to Friday

About Trillium Health Partners
Trillium Health Partners is one of Canada's largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

About Our Pharmacentres
Our Pharmacentres are retail pharmacies located within THP's hospital sites, providing convenient access to medications and health products for patients, families, and staff. Beyond retail services, our pharmacies are an integral part of the patient care journey, supporting transitions from hospital to home, ensuring medication safety, and promoting wellness in the community.

Reporting to the Manager of Outpatient Pharmacy, the Pharmacy Technician/Medication Reimbursement Technician (MRT) works as part of the multi-disciplinary team at Trillium Health Partners outpatient oncology clinic. The MRT role assists patients in navigating various drug coverage systems, helping to secure funding by 3 rd party drug plans and minimize costs to patients. Working within the interdisciplinary team, the primary focus of the MRT is to evaluate, facilitate and coordinate access to medications for oncology patients. The MRT facilitates access to medications via Manufacturer-sponsored Compassionate Use Programs, Manufacturer-sponsored Patient Support Programs (PSPs), Ontario Drug Benefit (ODB), 3 rd party insurance companies and out-of-pocket private payment options. The MRT may also be requested to offer support to other programs within Trillium Health Partners (i.e.. inpatient floors) to help obtain specially funded drugs or gain access to patient support programs. The successful candidate will also support Outpatient Pharmacy dispensing.

This role will be split approximately 50/50 between pharmacy technician duties in the THP Pharmacentres and the Medication Reimbursement role. Therefore, the successful candidate will be required to work at all THP Pharmacentre locations at the Credit Valley Hospital, Mississauga Hospital, and the Queensway Health Centre.

Key Responsibilities

• Evaluates, facilitates, and coordinates access to medication assistance for oncology outpatients, and occasionally THP inpatients by request
• Assist and educate patients in exploration of drug funding routes through public and private support and funding options. (e.g., ODB, EAP, SAP, Trillium, Industry sponsored patient assistance programs, compassionate and third-party plans)
• Interviews patients/care support partner to complete a needs assessment for financial assistance for medications not covered by ODB or CCO's new drug funding program
• Interprets eligibility criteria for various access programs and assists patients/care support partner in obtaining appropriate services, completing application procedures, etc.
• Ensures patients are aware of all public and private support and funding options available such as Ontario's Trillium Drug Program (a branch of ODB) and Manufacturer-sponsored PSPs
• Identifies options for drug coverage and assists patients and physicians with the completion of appropriate enrolment and access forms
• Tracks status of special funding requests, coordinates submission of additional information when required and communicates with patients and the rest of the interdisciplinary team when request decisions (approvals or denials) are received
• Determines all possible access for patients by maintaining up-to-date awareness of available reimbursement programs
• Tracks all patient requests for support/funding and impending appeals
• Maintains record of discussions/correspondences with patient's/care support partner and multi-disciplinary team
• Provides follow-up to physicians, patients/care support partner and involved members of the oncology team (charge nurses, pharmacists, clerks as applicable) to communicate outcomes (approvals, denials, appeals)
• Coordinates with Pharmacy Buyer regarding ordering and receiving of compassionate use drugs
• Participates in the non-funded approval process when no funding sources are available
• Coordinates, on the patient's behalf, completion of forms/paperwork required to obtain drug access
• Submits completed forms to programs, including all applicable supporting documentation (submission methods may include emailing, faxing, or mailing, dependent on the program)
• Coordinates submissions to SADIE (the online submission program for ODB Exceptional Access Program (EAP) applications) on behalf of oncology patients and physicians, and provides rationale for request for coverage
• Fields EAP requests for information and monitors the status of EAP requests
• Tracks system for expiry of EAP approvals and follows up with renewal applications as required
• Acts as liaison and advocate for the patient with 3 rd party payers
• Conducts ongoing follow-up of all form submissions and reimbursement paperwork for each program
• Maintains record of discussions/correspondence with outside stakeholders (e.g. status of request)
• Liaises with Drug Representatives to learn about new PSPs and stay current about existing PSPs (i.e. program changes and closures) and updates the team accordingly.
• Liaises with retail and specialty pharmacies (includes faxing prescriptions)
• Documents ordering and receipt of shipments and tracks inventory of compassionate drugs
• Supports patient specific dispensing in the Outpatient Pharmacies (approximately 50% of role)
• Assists with other duties as required to support the Pharmacy program

Skills And Qualifications

• Registered Technician with the Ontario College of Pharmacists
• A minimum of 3 years' experience in an outpatient/community pharmacy setting
• Strong working knowledge of reimbursement terms for provincial and private payers. Including some experience with 3 rd party payers and patient assistance/support programs
• Proven proficiency with computer including word processing, spreadsheet applications and email systems.
• Excellent verbal and written communication skills.
• Skilled in following specific instruction with a high degree of accuracy.
• Excellent interpersonal, communication, teamwork, problem-solving and organizational skills.
• Able to adapt to change and have excellent time management and the ability to balance competing priorities.
• Ability to work independently using the resources set up within the or to resource on own.
• Self-starter.
• Knowledge of Kroll system preferred
• Knowledge of Cancer Care Ontario New Drug Funding Program guidelines, policies and procedures preferred
• 2 years of related clinical (e.g. oncology) experience, including awareness of cancer terms and chemotherapy regimens an asset
• Knowledge of the pharmaceutical industry an asset;
• Experience with EPIC an asset;
• Ability to speak another language an asset
• Skilled knowledge of all Public Funding options, ODB, TDP and Federal Programs.

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

To pursue this career opportunity, please visit our website:

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
Trillium Health Partners; 100 Queensway West; Mississauga, ON L5B 1B8; CAN

Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.