Product Analyst, Phishing Simulation Program

Job Description

What is the opportunity?

This is a hands-on, technical role that supports the Program Manager.  The Product Analyst, Phishing Simulation Program is responsible for the technical aspects of the program, including troubleshooting platform issues, performing in-depth analysis and gathering threat intelligence to hep inform the creation of realistic and challenging phishing simulations and learning modules.

What will you do?

• Provide technical expertise and support for the phishing simulation platform.

• Troubleshoot issues related to campaign delivery, such as email deliverability, report phishing button issues, etc.

• Extract, clean, and analyze raw data from phishing simulations, DLP remediation, reported legitimate phishing incidents, etc. to identify trends, user behavior patterns, and anomalies.

• Develop and maintain dashboards and custom reports to visualize key performance indicators (KPIs) and insights.

• Work with the program manager to translate technical data into actionable business intelligence.

• Research and analyze current phishing tactics, techniques, and procedures used by real-world attackers to help influence future simulations and learning opportunities.

• Develop scripts or automation workflows to streamline repetitive tasks, such as data processing or campaign setup.

• Collaborate with internal teams, such as Threat Hunting, SOC, and Fraud, to gather information and stay up-to-date on emerging threats, which will inform the development of targeted and effective cybersecurity awareness and training programs
   

What do you need to succeed? Must-have:

• 5+ years of experience in a technical role or analytical role, such as a data analyst, quality assurance tester, or technical support specialist

• Hands-on experience with data visualization tools (e.g. Power BI, Tableau)

• Proven experience with data extraction, analysis and dashboard creation.

• Exceptional problem-solving and troubleshooting abilities.

• High level of analytical skill, with the ability to identify patterns and trends in large datasets.

• Strong attention to detail for accurate data analysis and reporting

• Experience with automation tools and APIs to streamline processes
   

Nice-to-Have:

• Proficiency in a scripting language like Python and experience with data query languages like SQL.

• Certification in a technical or analytical field.

• Understanding of phishing tactics, techniques, and procedures, including the latest threats and vulnerabilities.

• Familiarity with NIST cybersecurity framework and standards, and experience with compliance regulations.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

#LI-POST
#TechPJ

Job Skills

Commercial Acumen, Critical Thinking, Financial Planning and Analysis (FP&A), Group Problem Solving, Interpersonal Relationship Management, Product Services

Additional Job Details

Address:

16 YORK ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities

---