Head of Guide Team and Base Camp

Description

(Please note that the text is gender neutral)

The Toundrigo group is the lifelong dream of a group of adventurers that have turned their passion into a business. Our travel group is comprised of 5 defined and distinct brands that operate small group adventure tours, group, FIT and incentive travel.

Today, for our small group adventure travel brand called Windigo, we are looking for a dynamic, resourceful, and compassionate individual to manage our base camp in Western Canada, the logistical hub of our summer operations and home to our guides during the high season.

The base camp manager ensures that the staff accommodation remains welcoming, functional, and harmonious—a place where organization, good humor, and collaboration come together.

He or she acts as a point of contact for our guides on site and helps maintain a strong sense of cohesion within the group.

General Responsibilities

· Manage the day-to-day running of the base camp (logistics, maintenance, supplies, space coordination),

· Ensure harmonious cohabitation among guides: respect for community rules, participation in household chores, maintaining cleanliness and respect for the premises,

· Act as a point of contact for guides and the operations management team: report needs, resolve conflicts, and promote a positive atmosphere,

· Support logistics operations (overview of the operational plan for Western Canada, transfers, arrival and departure of guides),

· Contribute to equipment maintenance and vehicle management as needed,

· Participate in base camp life and maintain a friendly and motivating atmosphere throughout the season,

· Be a leader and source of ideas when recruiting last-minute guides,

· Actively participate in the onboarding of guides,

· Support guides with your knowledge of the destination,

· Hold individual meetings at the end of the season with each guide to evaluate their performance during the season.

Your profile

· Significant experience in outdoor activities, team management, and travel logistics.

· Knowledge of the guiding profession and field conditions.

· Ability to put the professional approach of guides into perspective and highlight their potential for growth within the company.

· Excellent knowledge of Western Canada (roads, parks, main sightseeing, trails, local realities, activities).

· Strong interpersonal skills: listening, motivating, and, when necessary, tactfully refocusing.

· Resourceful, organized, and solution oriented.

· Comfortable addressing sensitive issues and enforcing rules.

· Bilingual in French and English, both spoken and written.

· Warm, communicative personality, ability to connect and create a great team atmosphere

· Excellent use of Excel and ability to implement monitoring processes.

What we offer

Essential benefits

· On-site accommodation at our base camp surrounded by nature

· A friendly and inspiring work environment

· Attractive group insurance

· A minimum of 3 weeks annual paid holiday

But also

· Opportunities for advancement in your position or within the company

· A unique human experience in the heart of Western Canada

· A free day off every year on your company anniversary (the Toundribirthday)

· A "travel credit" kitty for travel at preferential rates

Job summary

· Start date: Awaiting a job opening

· Schedule: Full time, 40hrs/week

· Job type: Permanent, 3 months of probation

· 3 weeks paid holiday

· Job location: We're looking for someone living in Calgary area as our base camp is in the foothills (30 minutes from downtown Calgary)

The Toundrigo Group is committed to employment equity and has an employment equity program for women, Aboriginal people, visible minorities, ethnic minorities and persons with disabilities

Type d'emploi : Temps plein

Avantages :

• Assurance Dentaire
• Assurance Invalidité
• Assurance Maladie Complémentaire
• Assurance Vie
• Congés payés
• Événements d'Entreprise
• Tenue Décontractée

Lieu du poste : En présentiel