Restaurant Shift Supervisor

SSP France Belgique Luxembourg Italie2 days ago

Edmonton, AB

CA$18/hour

Mid Level

full_time

Dental, Vision, Prescription, Medical benefits for full-time employees

Free employee parking

• $18.00 / hour
• Full Time Availability
• Dental, Vision, Prescription, Medical Benefits for Full-Time Employees
• Free Employee Parking

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:

At SSP Canada, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles.

SSP Canada operates multiple restaurants inside the Edmonton International Airport, including: The Canadian Brewhouse, Belgian Beer Cafe, Tim Hortons, Starbucks, Boston Pizza, Tap & Pour, & Upper Crust.

Responsibilities as a Restaurant Shift Supervisor includes:

• Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
• Understand that our guest is our #1 priority.
• Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
• Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
• Communicate and clarify major job duties, priorities, and expectations to team members
• Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
• Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly
• Assist team members in developing the skills and abilities necessary for improved performance.
• Responsibility for overseeing cash duties.

Qualifications and Experience

• Minimum of 12 months experience within a busy restaurant/hotel environment.
• Excellent interpersonal skills and ability to interact with and motivate team members.
• Excellent communication and organizational skills.
• Able to work as part of a team within a fast paced food service environment.
• Supervisory experience required.
• Cash handling experience required.
• ProServe certificate required.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

Food and Beverage Services

51-200

SSP est l'un des principaux exploitants de points de vente de restauration dans les lieux de transport et de voyage. Nous exploitons des restaurants, des bars, des cafés, des food-courts et des magasins de proximité dans les aéroports, les gares, les stations-services d'autoroute et autres lieux de loisirs. Nous sommes présents dans 36 pays à travers le monde et possédons un portefeuille de plus de 550 marques internationales, nationales et locales. SSP Frabel appartient au Groupe anglais SSP et exploite plus de 300 unités de restauration sur son périmètre : France, Belgique, Luxembourg et Caraïbes. Nous sommes le plus gros opérateur en aéroports en France avec une présence significative sur les terminaux de Roissy CDG, Orly, Nice, Lyon, Marseille, Nantes, Luxembourg et Charleroi en Belgique. En France, nous opérons dans de nombreuses gares de Paris Lyon, Metz, Mulhouse, Bordeaux Saint-Jean, Nantes ... SSP Frabel sert plus de 45 millions de clients par an, à travers un portefeuille de marques composé d'enseignes partenaires et de marques propres développées sur mesure. Du côté des marques partenaires, SSP a tissé des collaborations solides avec des icônes locales ou des références incontournables internationales telles que Starbucks, Pret A Manger, Brioche Dorée, Exki, Bellota Bellota, Panos, Snack Elizé. Pour ses marques propres, SSP a développé des partenariats culinaires avec des chefs étoilés emblématiques de leurs régions respectives : le Chef Michel Rostang ** au Train Bleu à Paris Gare de Lyon, le chef Bruno Oger ** au restaurant Estivale à l'Aéroport Nice Côte d'Azur, le chef Michel Roth à Terroirs de Lorraine à la Gare de Metz ou encore le chef Jimmy Bibrac à l'Aéroport Guadeloupe Pôles Caraïbes. La capacité de SSP Frabel à collaborer à la fois avec des marques incontournables, mais aussi à concevoir des concepts sur mesure sont autant de preuves de la capacité d'innovation, de l'expertise opérationnelle et du rôle d'agitateur du secteur de l'entreprise.