director - entertainment

Posted Date 4 weeks ago (9/22/2025 10:26 AM)

Overview
As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin

Position Summary
The incumbent in this position oversees and directs all entertainment functions for Hard Rock Live, Hard Rock Cafe, Hotel, and Casino floor to include, Managing Relationship with our promoter partner and other content providers as it relates to Booking and Marketing, Contracts, calendar management, and fiscal management of entertainment department, stage operations, showroom operations and related entertainment venues/areas as well as overseeing the Vibe of the Hotel and Casino floor. Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

Responsibilities
PRIMARY RESPONSIBILITIES

• Act as the "General Manager "of Hard Rock Live venue – oversee all areas including Production, Operations, Front of House, Security, Show Settlements, and Ticketing.
• Manage relationship with promoter partner as it relates to Booking and Marketing functions.
• Work with content provider partnersc to ensure appropriate advertising, billing, and facilitation of all acts. Focuses on maximizing ticket sales and yielding revenue in all outlets.
• Interfaces with and serves as a liaison to the corporate entertainment and talent buying team on all programming, ticketing, sales and marketing, and entertainment operations matters
• Develops policies and procedures related to the entertainment department to ensure efficient and effective operations.
• Implements, oversees, and ensures the planning of all entertainment events and property venues and develops high quality entertainment schedule in all outlets.
• Establishes operating department standards, guidelines and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning, efficient and effective operation.
• Develops and administers capital, operating and staffing budgets.
• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations in order to provide superior guest service.
• Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Works on RX Music and manages playlists that enhance the Vibe on the Hotel & Casino floor.
• Implements, oversees, and insures accurate inventory control for all entertainment equipment. Ensures ambiance, FF&E, cleanliness, and quality of all venues is managed. Works with Facilities as needed to keep quality controls and preventative maintenance plans in place.
• Ensures similar accurate accounting of all labor and related costs for all acts. Manages financial success of individual acts and total venue profitability.
• Reviews contracts and terms with legal counsel to ensure that all commitments, requirements, etc. are adhered to precisely.
• Maintains professional relationship with all artists.
• Provides direct oversight and supervision of Entertainment Manager, Box Office Manager, and Production Manager, Box Office staff, and ushers. Ensures EOS are managed, and team member needs are fulfilled.

Ensures the adequacy and accuracy of all Entertainment advertising in all forms of media (internet, publications, billboards, radio, and TV) by working with the Marketing and Advertising departments along with. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications
QUALIFICATIONS

• This knowledge and these abilities are typically acquired through a bachelor's degree in business preferred as well as 5-7 years in the entertainment industry; a significant amount of management experience also desired or an equivalent combination of education and experience.
• Gaming or hospitality experience highly preferred.

Additional Requirements

• Must obtain and maintain all licenses / certifications
• Must be nineteen (19) years of age.

KNOWLEDGE OF

• Ability to read and comprehend industry periodicals, artist riders, detailed reports, memos, or letters.
• Ability to perform public speaking.
• Ability to read and understand all Hard Rock Hotel & Casino policies and procedures.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Proficient knowledge of Microsoft Office, Excel, and Word is required.

ABILITY TO

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Represent HRHC-Ottawa with media, associations, and any other third parties as needed.
• Must be able to push, pull and lift 10-50 lbs. and bend, stoop and reach on a limited basis.
• Communicate clearly and concisely, both orally and in writing.
• Be a strategic, analytical, ethical, and effective motivator.
• Participate in the development and administration of goals, objectives, and procedures.
• Prepare clear and concise administrative and financial reports.
• Interpret and explain policies and procedures.
• Operate various types of office equipment.
• Establish and maintain effective working relationships with those contacted in the course of work.
• B e flexible to work varying shifts and time schedules as needed

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing
Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Additional Details
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at if you require accommodation at any time throughout the hire process.

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