Product Designer

ABOUT VIVID SOLUTIONS

Vivid Solutions is an innovative software development company dedicated to providing user-centred and cutting-edge technology solutions for our clients in the BC Government sector. We thrive on tackling complex problems, and are passionate about helping people and businesses thrive by developing technology solutions that enable them to excel in their respective industries. With over 25 years of experience in the IT industry, Vivid Solutions boasts a wealth of knowledge, experience, and adaptability in an ever-changing technological landscape. Our value-driven and innovation-first mindset cements us as one of the leading custom software teams and drives us to produce top-tier products for our clients.

At Vivid Solutions, we believe that a motivated and fulfilled team contributes to our overall success. We are headquartered in Victoria BC, but welcome applications from candidates seeking remote work. We offer a unique work experience that balances making a tangible impact with the continuous growth and stability that you seek, while our people-first culture fosters professional development and work-life balance. To learn more about what we offer, visit

ABOUT THE ROLE

We are currently expanding our design team with a goal of increasing overall integration of human centred design practices into each of our projects.  Our designers participate in a broad range of focus areas including UX design/product design, user research, product delivery support (prioritization and backlog), workshop facilitation and collaborative processes with development teams and subject matter experts. We are looking for an individual who will help us grow in this area and who is passionate about driving human centred design practices through projects and the organization as a whole.

As a Product Designer, you will play a pivotal role in our Agile development environment, working closely with BC Government clients to deliver outstanding user experiences. You will be responsible for conducting user research, crafting intuitive UX designs, and shaping the overall product design strategy. The successful candidate will excel in client relationship management, implementing designs that adhere to best practices and prioritize user-centric principles and, in being an advocate for Human Centred Design and Design Thinking. You should enjoy working in an Agile environment where you are a team player, with the ability to also take the lead on the design decisions as needed.

Our ideal candidate will pair their passion for user research and experience design with an ability to integrate the multi-layered design needs of creating dev ready features. If you excel in a world where you work through the depth and detail of a business, through to designing interactive, dev-ready prototypes then this opportunity is for you. We are looking for someone who is equally comfortable guiding clients through the design process, as they are working with a development team through technical problem solving for complex digital systems.

We work in an inclusive and collaborative environment where everyone is treated with respect. In all the work that we do, we strive to bring equity and inclusion in our recommendations, designs, and behaviours. For this position, it is important that the candidate also align with these values.

KEY RESPONSIBILITIES

• Manage the end-to-end experience journey of a product, from initial problem discovery through to end delivery for the client.
• Using user experience and interaction design principles, collaboratively develop research-driven low and high-fidelity prototypes/wireframes for new and/or existing digital products/services - primarily web applications with complex business processes.
• Plan, conduct, summarize, and communicate quantitative and qualitative user research.
• Develop visual communications and infographics including presentation materials, service blueprints, user journey maps, and a wide breadth of other user experience design artifacts.
• Advocate for users' needs in the prioritization and design of systems within an Agile environment.
• Iteratively improve upon wireframes and prototypes based on feedback received from testing, user reviews, and the technical development team.
• Planning and facilitation of workshops, seminars, and presentations (digital and in-person).
• Client management and engagement.
• Championing strategic design thinking and human-centred design in every project.

QUALIFICATIONS

• 5+ years of experience in User Experience Design. Experience in a design role for the public sector considered an asset. 
• 3+ years of experience with Prototype/Wireframing Software (i.e. Figma, Adobe XD), Collaboration tools (i.e. Miro). Designs will be done in Figma for this position.
• 1+ years of experience on an Agile software development team in a design capacity.
• A strong portfolio that clearly demonstrates strengths UI/UX, research and prototyping skills.
• Experience managing multiple client relationships with varying responsibilities, scope, and deadlines, including the management of project time allocation and deliverables.
• Fluency in combining organizational goals and strategic direction with user research to design interactive wireframes, prototypes, and journey maps.
• Experience developing, and executing co-design, ideation and planning workshops.
• A strong ability to remain nimble and responsive to a fast-paced and competitive industry, while consistently producing high quality work for clients.
• Comfortable working with limited direction and ambiguity in project requirements as well as working on existing requirements / design direction.
• A strong ability to manage multiple streams of work simultaneously and be effective with context switching.

YOU WILL…

• Bring energy, enthusiasm and a creative outlook to the table when solving problems and tackling challenges.
• Be innately driven, with a growth-focused mindset, and a strong desire to learn and improve.
• Default to curiosity in all aspects of your work and be receptive to feedback.
• Enjoy the challenge of working on multiple projects, across different industries and clients.
• Be resourceful and show initiative when untangling ambiguous project requirements.
• Take ownership of your work, doing what is needed without being asked, and following through.
• Use strong communication skills in both remote and in-person relationships.
• Believe in providing the best experience for your client from a delivery perspective.

COMPENSATION, BENEFITS & PERKS

• Salary Range: $90,000 - $110,000
• Comprehensive Extended Health and Dental 
• RRSP Matching
• Annual Sick Leave
• Personal Health & Wellness Benefits
• Professional Development Support
• Profit Share Program
• Local Hybrid/In-Person

DIVERSITY, EQUITY & INCLUSION

We are an equal-opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, or disability. We hire based on talent, and we're excited to hear what you will bring to our team

HOW TO APPLY

To apply, please submit a resume and cover letter. We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.

If you don't meet all of our requirements exactly or have taken a non-traditional professional path, we still want to hear from you Use your cover letter to tell us about your unique experience - we strive to build a diverse team and recognize that skills are transferable.