Field Service Engineer

1 week ago

Vaughan, Ontario, Canada D & V ELECTRONICS Full time $80,000 - $120,000 per year

Role:

  • Ensure all Zendesk tickets are handled in a timely manner.
  • Responsible for supporting customers world-wide by phone, email, team viewer and on site.
  • Document, maintain and follow-up on all customer inquiries, through the Tracking System database
  • Assist in the debugging, fault finding and root cause analysis of prototype and standard machines - to include system level testing and PLC programs, in-house and at the customer's site.
  • Create training materials and train customers in the use of company products.
  • Installation and commissioning of new equipment
  • Calibration and verification of testers
  • Onsite maintenance/repair of testers
  • Responsible to assist Project Managers on open issues on equipment, in-house and customer site, for F.A.T. (Factory Acceptance Tests) and closing issues for S.A.T. (Site Acceptance Tests)
  • Validation and verification of application performance, on new and existing D&V Products, as required
  • Responsible to process, monitor and follow-up on completion of RMAs, as assigned.
  • Other duties as assigned by management.

Education and Experience

  • Sc. in Electrical/Mechanical Engineering
  • Excellent written and oral communication skills
  • 5+ years in a technical support role.
  • Outstanding troubleshooting and diagnostic capabilities of electronic, electromechanical, and electrical systems.
  • Excellent customer service skills and relationship building
  • Excellent problem solving and analytical skills.
  • Advanced knowledge of electronic circuit applications
  • Advanced knowledge of computers and programming
  • Demonstrated ability to work in a collaborative team environment with engineers, programmers, and sales professionals.
  • Familiarization with automotive electromechanical systems and electronics would be an asset.
  • Must be willing and able to travel (drive and fly) to the USA and Overseas.
  • Must have a valid passport and driver's License.

DV Electronics Ltd. values their employees. We encourage life-long learning and foster employee personal growth. If you're someone who enjoys working in a creative and innovative work environment, and would like to join our team, please submit your resume and covering letter to: or fax us at

We thank all applicants for their interest in our organization, however; only those selected for an interview will be contacted.

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