Assistant Site Manager

Who We Are

Bayfield Mall Storage is a modern, customer-focused facility in the heart of Barrie, dedicated to providing clean, secure, and affordable storage solutions for both residential and commercial needs. With flexible unit sizes, well-maintained facilities, and modern security systems, we ensure storage is simple, reliable, and worry-free. Backed by a professional and friendly team, we are committed to service excellence, operational efficiency, and community engagement—helping people simplify their lives with confidence.

Who You Are

The ideal candidate is proactive, agile, and business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Sky Development's Group values.

The Role

The Assistant Site Manager plays a pivotal role in the daily operations of the facility. You'll be responsible for delivering exceptional customer service, maintaining the property, supporting sales efforts, and ensuring smooth administrative processes. This role is ideal for someone who enjoys working independently, takes pride in their work environment, and is motivated by performance-based rewards.

Availability Requirement: Day shifts, Monday to Saturday (rotating weekends)

Duties and Responsibilities

Customer Experience and Sales

• Welcome customers with a friendly, professional demeanor and assist with inquiries, rentals, and reservations.
• Educate customers on storage options, pricing, and promotions to match their needs.
• Present lease agreements and guide customers through the rental process.
• Promote and sell packing supplies, insurance, and other value-added services.
• Handle inbound and outbound calls, emails, and walk-in traffic with urgency and care.

Operations and Property Management

• Conduct daily site inspections to ensure cleanliness, safety, and security.
• Perform light maintenance tasks including sweeping units, removing debris, and snow/ice removal as needed.
• Monitor access control systems and report any irregularities or concerns.
• Ensure units are rent-ready and properly inventoried.
• Assist with lock checks, overlocks, and auction preparation when required.

Administration & Reporting

• Process payments, issue receipts, and maintain accurate customer records.
• Use internal software systems and Microsoft Office tools for data entry and reporting.
• Support collection efforts and follow up on delinquent accounts.
• Prepare daily, weekly, and monthly operational reports for management review.

Team Support & Leadership

• Act as a keyholder and assume leadership responsibilities in the absence of the Property Manager.
• Help train new team members and share best practices.
• Collaborate with management and support teams and participate in company-wide initiatives.
• Occasionally come in to support operations or cover shifts.

Education, Experience and Requirements

• High school diploma or equivalent required; post-secondary education is an asset.
• Minimum 1–2 years of experience in customer service, retail, or sales.
• Strong verbal and written communication skills in English.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Valid driver's license and access to a reliable vehicle.
• Self-starter with excellent time management and organizational skills.
• Comfortable working independently and making decisions with minimal supervision.

Physical Requirements and Work Environment

• Ability to lift up to 50 lbs.
• Capable of performing light physical tasks.
• Able to remain on feet for extended periods when required.

What We Offer

• Comprehensive 6-week paid onboarding and training program
• Competitive hourly wage with monthly performance bonus opportunities
• Health benefits package (medical, dental, vision, and life insurance) after probation
• Clear pathways for career growth and internal promotions
• Supportive team culture with recognition programs and employee appreciation events
• Free on-site parking in a convenient mall location

Why Join Us?

At Bayfield Mall Storage, you're not just managing a facility—you're helping people through life transitions, supporting local businesses, and building lasting relationships. If you're ready to grow your career in a dynamic, customer-first environment, we'd love to meet you.

Sky Development Group is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Sky Development Group. Please note, only the candidates who are selected for an interview will be contacted. Sky Development Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.