Shift Supervisor/Manager

2 weeks ago

Port Perry ON LL H, Canada Wendy's Full time $40,000 - $60,000 per year

Shift Supervisors are a critical part of our Restaurant Leadership Team.

Shift Supervisors work with Restaurant Management to provide the direction and training required on every shift to exceed our customer's expectations.

As a Shift Supervisor you will be responsible for assisting the execution of daily operations activities.

General Responsibilities:

  • Train, monitor and reinforce food safety procedures to crew members.
  • Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
  • Perform walkthroughs to ensure the restaurant is ready to open/close and/or rush-ready.
  • Work with the Restaurant Management Team to train, develop and communicate with crew members in a way that maximizes retention.
  • Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer".
  • Work with the Restaurant Management Team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for our customers and other employees.
  • Assist the Restaurant Management Team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
  • Follow up and ensure resolution of guest-related issues as needed.

Qualifications Required for the Position:

  • Ability to motivate staff and work well with others
  • Previous food/customer service experience with a minimum of 1 year QSR Management
  • Flexible Availability
  • Strong customer service and communication skills
  • Must be able to take direction, as well as, give direction when necessary
  • Work well in a team environment
  • Must be able to stand for long periods of time
  • MUST be able to work days, evenings, nights and weekends.

Job Type: Full-time

Pay: From $18.00 per hour

Work Location: In person

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