Resident Manager

1 day ago

London, Ontario, Canada Terracorp Management Inc Full time

WHO WE ARE

Auburn Group has enjoyed success in the real estate industry for over 60 years. Our multifaceted company is known throughout southwestern Ontario for Auburn Developments a successful real estate development company, Auburn Homes for one and two-story condos, TerraCorp Management for residential and commercial property management, and Stonerise Construction for developing and building high-rises.

As we continue to grow and find success in building and managing communities, we continue to build our talented and committed team. Together, we work hard, we laugh, and we celebrate our success. We are currently looking to fill the position of Resident Manager to work within our London, Ontario head office.

ABOUT THE ROLE

TerraCorp Management, located in London, Ontario, is looking for a Live-In Resident Manager to be responsible for supporting the Property Manager in the property administration, light maintenance and providing excellent customer service to residents in a team environment.

As the Resident Manager you will:

Customer Service Focus

  • Maintain strong relationships with the residents with a focus on resident retention
  • Address tenant concerns and issues that may arise
  • Presenting and leasing building suites
  • Properly document all situations and solutions
  • Communicate with Property Manager, maintenance, and vendors
  • Serve all legal documentation when necessary
  • Rent collection and bank deposits
  • Perform light administrative duties and keep accurate records

Building Cleanliness and Maintenance

  • Ensure cleanliness of common areas, corridors, and amenity spaces
  • General grounds maintenance including snow clearing and landscape initiatives
  • Monitor and clean garbage area
  • Perform seasonal duties as required
  • Facilitate work orders and perform minor maintenance
  • Supervise trades people
  • Assist with move-ins/move-outs

WHAT YOU'LL NEED TO SUCCEED

  • Previous experience as a Resident Manager is an asset
  • Excellent communication and customer service skills
  • Self-motivated with the ability to take initiative and work independently
  • Proven maintenance and cleaning skills
  • Intermediate computer skills
  • Ability to prioritize
  • Superior organizational and time management skills
  • Friendly and positive attitude with a professional demeanor
  • Ability to lift up to 50lbs

WHAT'S IN IT FOR YOU

  • Competitive salary
  • Group Benefits
  • Paid time-off
  • Free on-site parking
  • Company Events
  • Employee Assistance Program

We offer a competitive salary, benefits package and the opportunity to be part of a vision that continuously raises the bar when it comes to quality, customer service, and workplace culture.

We are strongly committed to employment equity, and we support diversity. If you require accommodation during the application process, please advise in your cover letter.

By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status, or work permit.

We thank you for your interest; however, only candidates selected for interviews will be contacted for follow-up.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Employee assistance program
  • On-site parking
  • Paid time off

Application question(s):

  • This position requires you to live on-site in the building as part of your job. Are you willing and able to meet this requirement?
  • Are you comfortable and willing to perform routine maintenance and cleaning tasks as part of your job responsibilities, including duties such as sweeping, mopping, minor repairs, and general upkeep of the building?

Experience:

  • Resident Manager : 1 year (preferred)

Language:

  • English (preferred)

Work Location: In person

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