Senior/Principal Product Manager

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary

Trulioo is seeking a highly driven and experienced Senior/Principal Product Manager to lead the development and execution of our next-generation KYB (Know Your Business) Risk solutions product. This role places you at the forefront of one of the digital economy's hardest unsolved problems: business identity risk."

Reporting to the VP, Product, this is a pivotal individual contributor (IC) role where you'll work cross-functionally to define, build, and launch innovative risk and fraud prevention products that shape how global enterprises onboard and monitor businesses, prevent fraud, and enable trust infrastructure across the digital economy. You'll interface closely with parallel KYB initiatives, including KYB AI Agents and machine learning model insights.

We're looking for someone who thrives in high-agency and fast-paced environments, understands the nuances of KYB risk (distinct from consumer fraud or compliance), and brings strong domain expertise either from the customer side (e.g. KYB risk onboarding teams) or vendor side (e.g. building KYB/Risk solutions).

This is a full-time hybrid position based out of our Mount Pleasant office in Vancouver or San Diego, California with three in-office days per week.

What you'll be doing:

• Lead the KYB Risk product vision and roadmap from discovery through launch, with a strong focus on solving customer pain points.
• Define and deliver new KYB Risk features that help our customers assign a risk rating to a business and determine whether they should be approved for onboarding.
• Design a unified KYB risk signal framework by consolidating data across product lines into a single, explainable risk outlook that customers can act on with confidence.
• Partner with ML and Data Science teams to design predictive features, validate model performance, and deliver explainable risk scores that drive adoption and trust among customers.
• Engage directly with customers and prospects, especially those responsible for business onboarding and risk decisioning, to gather insights and validate solutions.
• Own the product lifecycle: define requirements, prioritize initiatives, work with engineering, and drive execution from MVP to scale.
• Support sales and marketing efforts as a subject matter expert, from product collateral to trade shows to client pitches.
• Plan and manage the integration of credit risk data and a new credit verification functionality.
• Serve as a voice of KYB risk in internal and external forums, collaborating with cross-functional stakeholders across Product, Engineering, Go-to-Market, and Compliance.
• Conduct thorough market evaluations and competitive analysis to inform strategic recommendations on build, partner, or buy decisions.

You have:

• 7+ years of product management experience in FinTech, RegTech, Payments, or Financial Services, with a strong focus on KYB Risk, identity verification, or onboarding.
• Expertise in fraud and risk decisioning for business onboarding, with a clear understanding of how these processes intersect with but remain distinct from consumer risk/fraud and compliance workflows.
• Proven experience working on or with AI/ML initiatives, particularly in predictive scoring, anomaly detection, and real-time risk decisioning.
• Strong customer orientation. You're comfortable interviewing users, leading discovery, and translating customer needs into clear product decisions.
• Skilled communicator. You can clearly articulate tradeoffs, break down complex problems, and align teams around a shared vision.
• High-agency, proactive, and hands-on. You take ownership, follow through, and deliver with minimal oversight.
• Comfortable working in a high-growth, fast-paced, and collaborative environment.

It's a bonus if you have:

• Experience building KYB onboarding or risk systems in-house or delivering similar offerings as a vendor.
• Background in integrating third-party data providers (e.g., credit bureaus, risk data).
• Bachelor's degree in a relevant field or equivalent practical experience.

Thriving at Trulioo

At Trulioo, you're not just an employee. You're a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We're on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn't just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo's Website Privacy Policy in the section "When you apply for a job".

Compensation Range: CA$130K - CA$200K