Principal Product Designer

We're Quandri, our mission is to unlock the world's insurance data so brokerages and agencies can best serve their clients. Our Renewal Intelligence Platform is designed to help brokerages save time, increase profitability, and drive better outcomes for their staff, clients, and business. 

We saw 3x ARR growth last year and have plans to continue to grow both revenue and our team this year. Named one of LinkedIn's Top Canadian Startups in 2024 & 2025, we have already made a big impact on the insurance industry. However, what matters most is making our customer's lives better one renewal at a time. We want you to be a critical part of that journey We're a hybrid company, with ¾ of our team in Vancouver and the rest distributed. For those in Vancouver, we have an office in Olympic Village that we expect people to be at three days a week. We understand both the advantages of some flexibility around personal lives, and the positive interpersonal effects of in-person collaboration.

Running a profitable personal lines book of business is harder than ever for insurance brokerages. Market conditions, rising costs, talent shortages, and staffing constraints are just some of the challenges that hinder profit margins, scalability, and exceptional client service. Trusted by 100+ insurance agencies across the USA and Canada, Quandri is transforming the renewal process with AI-driven automation, enabling proactive workflows and delivering data-driven insights.

Today's renewal process is often reactive, with brokers focusing on clients who request help rather than adopting a proactive, data-driven approach. Quandri is revolutionizing renewals by offering a platform that uses AI and automation to streamline operations. This allows brokerages to retain more business, enhance client and staff experiences, reduce E&O risk, and boost sales through upselling and cross-selling.

Looking to make an impact in your next role? How about transforming an entire industry? At Quandri, we're unlocking new frontiers in insurance. To do that, we model our culture as a crew of interstellar astronauts. As Quandronauts, we're committed to building a company that is diverse and multi-faceted. We've raised venture capital from top US and Canadian investors to help us achieve our mission, and are now scaling to achieve this.

About the Role:

• The Principal Product Designer is a key role at Quandri, responsible for establishing design as a strategic function and creating exceptional user experiences across our entire product suite. You will play a crucial part in defining the design vision and strategy for AI-first products that transform complex insurance workflows into intuitive digital experiences.

• Reporting to the VP Product, you will lead design strategy across cross-functional teams including engineering, product management, marketing, and customer success. Your expertise and leadership will be vital in building our design organization from the ground up, pioneering AI-powered user experiences, and establishing Quandri as a design-forward company in the Insurtech space.

What you'll do:

• Define and communicate the overall design vision and strategy that aligns with Quandri's business goals and AI-first approach
• Lead the end-to-end design process from research to implementation, including user research, design system creation, and cross-functional collaboration
• Design groundbreaking AI-powered user experiences that feel intuitive, trustworthy, and transformative for insurance professionals
• Collaborate with product management and engineering leadership to ensure timely and high-quality design implementation
• Establish user research practices and customer feedback loops to inform strategic design decisions
• Define and track key design metrics to measure success and drive business outcomes
• Pioneer design patterns for cutting-edge AI/ML features including confidence indicators, explainability, and human-AI collaboration
• Provide guidance and actively develop the skills of fellow designers, fostering a culture of learning and collaboration as our team grows.
• Serve as the senior design voice within the company, ensuring a user-first mindset across all product decisionsPartner with leadership team on product strategy and company direction

The right person for this role will have:

• 8+ years of product design experience, with significant leadership experience in B2B SaaS products at senior IC level
• Proven track record of building design systems from scratch and scaling design functions at high-growth, venture-backed companies
• Strong experience designing AI-powered products, with good understanding of machine learning workflows, conversational interfaces, and intelligent automation
• Demonstrated ability to design complex, enterprise-level interfaces and transform complicated workflows into intuitive experiences
• Advanced user research and analytical skills with experience driving strategic design decisions through dataExcellent stakeholder management and influence skills, with ability to align executive teams and drive organizational change
• Experience building and leading high-performing design teams in fast-paced, ambiguous environments
• Portfolio demonstrating strategic systems thinking and ability to create consistency across multiple complex products
• Track record of driving measurable business impact through design

Bonus points if you have:

• Experience designing AI-first products, LLM interfaces, or machine learning applications from 0-1Background in fintech, Insurtech, or other highly regulated industries
• Experience with workflow automation, or enterprise software design
• Experience working directly with executive teams on product strategy

Our guiding principles:

• Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don't listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
• Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
• Be curious. We understand the world by being curious and asking why. We aren't satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don't take someone's word for it or the answer "because that's how we do it." Understand why and dig deep.
• Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
• Act like an owner. We're all owners of the business and act like it. We follow through on commitments, own our results and think long-term.
• Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.

$175,000 - $215,000 a year Compensation and benefits:
The range for base pay is $175,000 to $215,000CAD which is dependent on level of experience and performance. Enhanced employee stock options reflecting senior role Comprehensive health benefits, including Lifestyle Spending Account Four weeks of paid vacation per year Work anywhere in the world for 60 days of the year Parental leave top-ups: 6 months for birthing parents, 8 weeks for non-birthing parents (up to $100,000 annual salary)

Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law.

Don't let imposter syndrome stop you from applying. Great people sometimes don't have the "right" experience. If you think that you'll be amazing at this role then we encourage you to apply.

---