Sr. Processor, Operations Management

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

As a member of the CIBC Retail Lending Service team, you will focus on the needs of our clients and business partners and are passionate about delivering centralized operational services through our strategic pillars of Client Centricity, Innovation and Process Simplification. As a Senior Processor Operations Management, you will be accountable for handling complex, ambiguous, high risk transactional investigations for banking centres. You will expedite resolution to issues using independent judgement and analytical thinking to conduct in-depth research using multiple systems/reports to determine the nature of the problem, verify work and provide guidance. You will act as a point of contact to assist and consult with Banking Centre teams, providing support to ensure resolution of lending and non-lending exceptions. You will ensure customer satisfaction is maintained, productivity standards are achieved, and Service Level Agreements are met or exceeded.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Analytical - Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. Conduct complex investigations and analyze data.
• Communication - Clearly articulate facts and recommendations when presenting instructions, ideas and solutions utilizing strong communication skills, both verbal and written. Contacting clients and/or internal/external partners to discuss/clarify problems and obtain additional information and/or confirm resolution of the problem.
• Teamwork - Prioritize, organize workload and coordinate activities of the team by collaborating to ensure deadlines are met and pending items are reviewed regularly. Assist with training of new and/or temporary staff to provide support to peers in learning and understanding process, procedures and guidelines.
• Technical - Demonstrate excellent Microsoft Office skills (Word, Excel, Outlook) with ability to work with Spreadsheets and formulas.

Who You Are

• You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile, because it's the right thing to do.
• You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a keen sense of curiosity.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

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- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Primary Recruiter

Reid Goldman

Skills

Business Operations, Escalation Management, Office Administration, Operations Management, Organizing, Policy Interpretation, Prioritization