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Customer Care Account Advisor

2 weeks ago

Oakville, Ontario, Canada Geotab Full time
Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results Geotab is seeking an Account Advisor who will function as a strategic partner and trusted advisor to customers, responsible for driving long-term account growth, retention, and return on investment (ROI). If you love technology, and are keen to join an industry leader — we would love to hear from you

What you'll do:

As an Account Advisor your key area of responsibility will be empowering customers to fully leverage the value of Geotab solutions by aligning internal resources, facilitating solution adoption, and delivering data-driven, actionable insights. By integrating customer enablement with sophisticated data engagement strategies, you will ensure scalable success, solution loyalty, and continuous improvement across key accounts.

To be successful in this role you will be a collaborative and adaptable self-starter with strong communication skills, and have the ability to quickly understand complex, technical concepts. In addition, the successful candidate will have strong strategic client management and project management skills with an ability to identify needs, develop effective solutions, and manage projects through completion. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

How you'll make an impact:
  • Act as the primary point of contact for assigned accounts, understanding their unique business needs, challenges, and objectives. Advocate for customer interests within the organization to ensure that Geotab solutions are tailored to their specific requirements and deliver optimal value.
  • Drive operational excellence by coordinating internal resources, managing account-related processes, and ensuring seamless communication between the customer and Geotab's various departments. Monitor account health, identify potential risks, and proactively address issues to prevent customer churn.
  • Build and maintain strong, long-term relationships with key stakeholders within customer organizations, including executives, managers, and technical staff. Conduct regular business reviews to assess performance, identify areas for improvement, and explore opportunities for expansion.
  • Develop and execute account plans that drive growth and retention by identifying upselling and cross-selling opportunities, promoting solution adoption, and demonstrating the tangible value of Geotab solutions. Track key metrics, analyze trends, and adjust strategies as needed to achieve account goals.
  • Leverage Geotab's data and analytics capabilities to provide customers with actionable insights that help them optimize their operations, improve efficiency, and achieve their business objectives. Present data in a clear and concise manner, highlighting key trends and recommendations.
  • Partner and collaborate effectively with internal teams, including sales, support, product, and engineering, to ensure that customer needs are met and expectations are exceeded. Facilitate communication and information sharing to drive alignment and resolve issues promptly.
  • Work closely with customers to define and track key performance indicators (KPIs) that demonstrate the ROI of Geotab solutions. Provide regular reports and analysis to quantify the value delivered and showcase the impact on their business.
  • Lead Implementation strategies to ensure solution stickiness and prevent customer churn. Continuously monitor customer satisfaction, solicit feedback, and identify areas for improvement. Drive innovation and share best practices to enhance the customer experience.
  • Develop processes and systems that enable scalable success across assigned accounts. Leverage technology and automation to streamline workflows, improve efficiency, and ensure consistent service delivery.
What you'll bring to the role:
  • 5-8 years of experience in customer-facing roles such as account management, customer support or program coordination.
  • Strategic Client Management: Proven ability to manage complex, long-term customer relationships, particularly within large fleet environments, acting as a trusted advisor to ensure solution adoption and satisfaction.
  • Operational Excellence & Trust Building: Exceptional skill in delivering proactive operational support and building strong customer trust through seamless communication and internal advocacy.
  • Value Demonstration & Insight Generation: Strong ability to articulate solution ROI and leverage data to provide actionable business insights that drive customer optimization.
  • Communication & Organization: Excellent written and verbal communication skills, coupled with strong time management and attention to detail for efficient account management.
  • Technical Proficiency: Advanced proficiency in Salesforce, Jira, and Google Workspace.
  • Collaborative & Adaptable: Comfortable working cross-functionally in a fast-paced environment and eager to grow into more strategic responsibilities.
  • Ability to travel up to 20% of the time.
If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work: At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data