Application Support Analyst
2 weeks ago
Job Summary
Join a growing technology team where your troubleshooting skills, customer focus, and technical expertise make a real impact every day. As an Application Support Analyst, you will support business-critical applications, resolve technical issues, and ensure users have a smooth and reliable experience. This role offers strong growth opportunities, a collaborative environment, and the chance to work with modern systems and tools.
If you enjoy solving problems, working with people, and continuously learning new technologies, this role is a great fit.
Key Responsibilities
- Provide Tier 1 and Tier 2 application support for internal and client-facing software systems
- Troubleshoot application issues, system errors, and user access problems
- Log, track, and resolve support tickets using ticketing systems
- Escalate complex issues to development or infrastructure teams when required
- Perform application testing and validation after updates or fixes
- Create and maintain support documentation and knowledge base articles
- Monitor system performance and report recurring issues
- Communicate clearly with users to explain solutions and next steps
- Assist with system upgrades, deployments, and configuration changes
- Follow IT service management best practices and security policies
Required Skills and Qualifications
- Experience in application support, technical support, help desk, or IT support roles
- Strong troubleshooting skills with Windows, web applications, and basic networking
- Familiarity with ticketing systems and incident management processes
- Ability to analyze logs, error messages, and system behavior
- Basic knowledge of SQL, APIs, or scripting is an asset
- Excellent written and verbal communication skills
- Strong attention to detail and time management
- Ability to prioritize tasks in a fast-paced environment
- Customer-focused mindset and professional communication
- Willingness to learn new systems and technologies
About the Company
Velocity Vision IT Solutions Inc. is a technology services company delivering reliable software support, systems management, and digital solutions for growing organizations. Our team focuses on quality, innovation, and long-term partnerships with our clients.
Job Type: Full-time
Pay: $65,000.00-$85,000.00 per year
Benefits:
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
- Wellness program
Work Location: In person
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