Operations Supervisor

7 days ago

Burnaby, British Columbia, Canada K&D Trading International Inc Full time $80,000 - $120,000 per year

About K&D Trading and KDExpress:

K&D Trading International Inc.

is a trusted importer and distributor of Vietnamese products to Canada and global markets, with over 15 years of experience and a strong nationwide distribution network.
Our subsidiary, KDExpress,

provides international transportation and logistics solutions, specializing in fast, safe, and cost-effective shipping from Vietnam to Canada and beyond.

1. Operational Oversight & Supervision

  • Supervise daily import/export operations, including shipment booking, documentation, and cargo tracking.
  • Allocate workload to operations team members and monitor task completion and accuracy.
  • Oversee customs clearance procedures and ensure all trade documents are prepared and submitted correctly.
  • Monitor cargo movement from origin to destination (port-to-door, warehouse-to-door).

2. Team Management

  • Lead, train, and mentor operations coordinators, clerks, and warehouse liaisons.
  • Conduct performance evaluations, set KPIs, and provide regular feedback.
  • Ensure team adherence to SOPs, company policies, and industry regulations.

3. Coordination with Internal and External Stakeholders

  • Act as a liaison between sales, warehouse, accounting, and customer service teams to ensure alignment on order fulfillment and shipping plans.
  • Communicate with freight forwarders, customs brokers, carriers, and vendors to resolve issues and maintain service levels.
  • Maintain strong relationships with customers and suppliers, addressing escalated issues promptly.

4. Documentation & Compliance

  • Review and approve shipping documents: invoices, packing lists, B/L, AWB, COO, and related permits.
  • Ensure trade activities comply with government regulations (customs, CFIA, FDA, CPTPP, etc.).
  • Maintain and audit operational records, logs, and filing systems.

5. Inventory, Warehouse & Transportation Oversight

  • Monitor warehouse stock levels and coordinate inbound/outbound schedules.
  • Ensure accurate cargo loading/unloading, labeling, and inspection procedures.
  • Coordinate with trucking companies for last-mile delivery and pickup logistics.

6. Cost Control & Billing Review

  • Review freight and logistics costs, verify invoices, and flag discrepancies.
  • Assist in budgeting, cost analysis, and reporting on operational expenditures.
  • Coordinate with finance team to ensure accurate billing and cost recovery.

7. Process Improvement & Reporting

  • Identify inefficiencies in operational workflows and recommend improvements.
  • Implement new tools or procedures to enhance tracking, accuracy, and speed.
  • Prepare and present weekly/monthly operational performance reports to management.

8. Additional Responsibilities

  • Perform any additional duties as assigned by upper management or the company owner

Qualifications

  • Vietnamese nationality - Fluent in Vietnamese and English; Chinese is an asset.
  • Bachelor's degree in Business, Logistics, or related field.
  • At least 
    3 years of experience
     in logistics, import/export, or operations management.
  • Excellent 
    leadership, communication, and problem-solving
     skills.
  • Proficient in 
    Microsoft Office
     and familiar with 
    ERP/WMS systems
    .
  • Proactive, detail-oriented, and able to work under pressure.

Benefits:

  • Base salary + commission.
  • Comprehensive health coverage, including dental, extended health, and vision care.
  • 4% vacation pay.

If you are passionate about logistics and sales and want to be part of an innovative company with an exciting future, we want to hear from you

How to Apply:

  • Submit your resume and cover letter to

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