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Service Advisor

2 days ago

Prince Albert, Saskatchewan, Canada RM AUTO GROUP Full time

Prince Albert Toyota is looking to add an additional Service Advisor to our award winning team. We offer a great working environment focused on personal and departmental growth. If your a team player with a great attitude and want an opportunity to work with the best auto manufacturer in the world we'd like to meet you.

Please apply in confidence to Gerald Korecki Fixed Operations Manager

Duties

Reporting to the fixed operations manager, the service advisor will be responsible for creating great first impressions and guide customers through the maintenance scheduling process and repair of their vehicles.

The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor has a keen eye for "the details" and strives to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience.

The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to ensure all customers keep coming back to the dealership.

The Service Advisor upholds the dealerships' standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, Service Advisors foster excellent relationships with personnel in all areas of the dealership.

Skills and Abilities

Develop Strong Relationships with Customers and continue to develop the Relationship:

  • Greet customers on the phone or in the Dealership promptly and in a courteous manner.

  • Address customer questions/needs promptly and professionally.

  • Schedule appointments based on service calls.

  • Provide customers with personalized service.

  • Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.

  • Assist customers in scheduling appointments for routine maintenance and needed repairs.

  • Handle customer complaints and ensures high customer satisfaction standards.

  • Ability to negotiate win-win scenario's for the customer.

Service Experience

  • Identify service needs of customer vehicle based upon historical service data.

  • Asks appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.

  • Provide repair and maintenance recommendations to the customer.

  • Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.

  • Explain the nature of all repairs.

  • Determine progress of repair/service orders and inform customer accordingly.

  • Handle phone inquiries regarding work-in-progress, appointments and return phone messages promptly.

  • Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer's specifications and warranty maintenance.

Be Detail Oriented

  • Actively maintain the cleanliness of personal and team workspaces.

  • Maintain a high level of grooming, hygiene and professional appearance.

  • Ensure all documentation/paperwork is completed in an accurate and timely manner.

  • Keep service department forms, menus and pricing guides up to date.

  • Ensure vehicles are parked in assigned areas, make sure they are locked and all key are marked and put away correctly.

  • Document customer's routine maintenance or vehicle problems accurately and clearly on repair orders.

Commitment to the Dealerships Brand

  • Stay up to date on all dealership training requirements.

  • Understand and sell in-dealership manufacturer service promotions.

  • Be knowledgeable about new features, specials and updates.

  • Be a champion for delivering excellent service at all times.

  • Actively promote and develop new business.

Special Qualifications:

  • Valid Saskatchewan drivers license with a clean abstract.
  • Able to operate manual and automatic transmission vehicles.
  • Basic computer skills and a knowledge of Microsoft Office.
  • PBS Experience is an asset