Customer service representative

3 days ago

Markham, Ontario, Canada Chat Insurance Full time

Job Summary

Mandarin/Cantonese Customer service representative - Personal and commercial line Insurance

CHAT Insurance

Full-time

Hybrid | Markham, ON, Canada

The Opportunity

Build and grow your P & C insurance career with us Here at CHAT Insurances, We committed to the growth and development of our brokers and employees. CHAT is one of the best Large P & C insurance brokerages recognized by IBAO in 2023 and 2024 and has been proud of providing insurance solutions to consumers in Ontario for over 10 years.

We are seeking a motivated and detail-oriented Insurance CSR to join our dynamic team. Both NEW and seasoned brokers are welcomed. The ideal candidate will possess strong negotiation skills and a passion for providing exceptional customer service.

Responsibilities

  • Assist customers with inquiries related to personal and commercial insurance policies.
  • Meet and exceed performance targets set by the management team.
  • Provide accurate information on policy coverage and claims processes.
  • Participate in ongoing training and development programs to enhance skills.
  • Resolve customer complaints efficiently and effectively to ensure satisfaction.
  • Maintain detailed records of customer interactions and transactions.
  • Utilize CRM systems to track customer interactions and follow-ups.
  • Collaborate with team members to improve service delivery and efficiency.
  • Stay updated on industry trends and changes in insurance regulations.
  • Identify opportunities for upselling additional insurance products to customers.
  • Provide feedback to management on customer needs and service improvements.
  • Keep current on underwriting rules and workflow processes
  • Actively participate in training initiatives
  • Participate in community marketing initiatives

Experience/Qualifications

  • Mandarin or/and Cantonese are required for this position.
  • Post-Secondary Education is required.
  • RIBO license preferred.
  • Proven experience in customer service, preferably in insurance sectors.
  • Ability to meet and exceed performance targets consistently.
  • Strong understanding of personal and commercial insurance policies.
  • Excellent communication skills, both verbal and written.
  • Ability to resolve customer complaints effectively and efficiently.
  • Strong teamwork skills while being accountable for individual success.
  • Proven ability to identify upselling opportunities with customers.

What's in it for you? (Salary, Commissions & Benefits)

  • Enjoy the flexibility of a hybrid working environment in beautiful Markham, ON, Canada.
  • Receive a competitive base salary that reflects your skills and contributions.
  • Competitive compensation package with bonus and New Business Commissions opportunities
  • Paid Time Off and Vacation.
  • Employee benefit (medical and dental)
  • Opportunities to grow in the industry

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