Customer service representative

7 hours ago

Markham, Ontario, Canada Chat Insurance Full time

Job Summary

Mandarin/Cantonese Customer service representative - Personal and commercial line Insurance

CHAT Insurance

Full-time

Hybrid | Markham, ON, Canada

The Opportunity

Build and grow your P & C insurance career with us Here at CHAT Insurances, We committed to the growth and development of our brokers and employees. CHAT is one of the best Large P & C insurance brokerages recognized by IBAO in 2023 and 2024 and has been proud of providing insurance solutions to consumers in Ontario for over 10 years.

We are seeking a motivated and detail-oriented Insurance CSR to join our dynamic team. Both NEW and seasoned brokers are welcomed. The ideal candidate will possess strong negotiation skills and a passion for providing exceptional customer service.

Responsibilities

  • Assist customers with inquiries related to personal and commercial insurance policies.
  • Meet and exceed performance targets set by the management team.
  • Provide accurate information on policy coverage and claims processes.
  • Participate in ongoing training and development programs to enhance skills.
  • Resolve customer complaints efficiently and effectively to ensure satisfaction.
  • Maintain detailed records of customer interactions and transactions.
  • Utilize CRM systems to track customer interactions and follow-ups.
  • Collaborate with team members to improve service delivery and efficiency.
  • Stay updated on industry trends and changes in insurance regulations.
  • Identify opportunities for upselling additional insurance products to customers.
  • Provide feedback to management on customer needs and service improvements.
  • Keep current on underwriting rules and workflow processes
  • Actively participate in training initiatives
  • Participate in community marketing initiatives

Experience/Qualifications

  • Mandarin or/and Cantonese are required for this position.
  • Post-Secondary Education is required.
  • RIBO license preferred.
  • Proven experience in customer service, preferably in insurance sectors.
  • Ability to meet and exceed performance targets consistently.
  • Strong understanding of personal and commercial insurance policies.
  • Excellent communication skills, both verbal and written.
  • Ability to resolve customer complaints effectively and efficiently.
  • Strong teamwork skills while being accountable for individual success.
  • Proven ability to identify upselling opportunities with customers.

What's in it for you? (Salary, Commissions & Benefits)

  • Enjoy the flexibility of a hybrid working environment in beautiful Markham, ON, Canada.
  • Receive a competitive base salary that reflects your skills and contributions.
  • Competitive compensation package with bonus and New Business Commissions opportunities
  • Paid Time Off and Vacation.
  • Employee benefit (medical and dental)
  • Opportunities to grow in the industry

  • Customer Service Representative

    1 day ago

    Markham, Ontario, Canada Arrow Workforce Solutions Full time

    Job Title:Customer Service RepresentativeLocation:Hybrid options available based on performanceCompensation & Incentives:Base Pay: $18/hourAbout the RoleReliance is seeking motivated and customer-focused individuals to join their team asCustomer Service Representatives (CSRs). In this role, you will handle customer inquiries, provide exceptional service,...

  • Customer Service Representative

    7 hours ago

    Markham, Ontario, Canada Parsons Corporation Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine NextAt Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential....

  • Customer Service Representative

    6 hours ago

    Markham, Ontario, Canada BGIS Full time $42,270 - $55,000

    Who We AreAt BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As a leader in sustainable cleaning practices, we prioritize the use of eco-friendly products,...

  • Customer Service Representative

    1 hour ago

    Markham, Ontario, Canada BGIS Full time

    DescriptionWho We AreAt BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As a leader in sustainable cleaning practices, we prioritize the use of eco-friendly...

  • Customer Service Representative

    8 hours ago

    Markham, Ontario, Canada Logistic Specialty Freight Full time

    As a Customer Service Representative, you are responsible to provide outstanding service to our client's customers by; scheduling deliveries, handling general inquires, addressing concerns/issues, listening to complaints, troubleshooting problems, and communicating necessary information to our delivery crews.A typical day would include:Contacting customers...

  • Customer Service Representative

    8 hours ago

    Markham, Ontario, Canada Neighbour Express Full time

    Neighbour Expressis a Canada-based logistics company specializing inmedium and large e-commerce parcels (5–150 kg), providing nationwide service coverage and working closely with multiple leading cross-border and domestic e-commerce platforms. We are committed to deliveringstable, traceable, and professional logistics servicesthrough an efficient delivery...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada BMO Full time $34,750 - $47,250

    Application Deadline:12/28/2025Address:9660 Markham Road Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...

  • Bilingual Customer Service Representative

    1 hour ago

    Markham, Ontario, Canada Arrow Workforce Solutions Full time

    Job Title:Bilingual Customer Service RepresentativeLocation:North York, ON M2J 4P8Pay Rate:$20/hr.About the RoleReliance is seeking motivated and customer-focused individuals to join their team asBilingualCustomer Service Representatives (CSRs). In this role, you will handle customer inquiries, provide exceptional service, and support clients with their...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Heilind Electronics Full time

    Job SummaryThe major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization. The Customer...

  • Bilingual Customer Service Representative

    20 minutes ago

    Markham, Ontario, Canada Johnson & Johnson MedTech Full time

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...