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Customer Service Representative

1 hour ago

Markham, Ontario, Canada Arrow Workforce Solutions Full time

Job Title:
Customer Service Representative

Location:
Hybrid options available based on performance

Compensation & Incentives:

  • Base Pay:
    $18/hour

About the Role

Reliance is seeking motivated and customer-focused individuals to join their team as
Customer Service Representatives (CSRs)
. In this role, you will handle customer inquiries, provide exceptional service, and support clients with their needs in a dynamic, fast-paced environment.

Training Schedule

  • Duration: 6 weeks
  • Hours: Monday–Friday, 9:00 AM – 5:00 PM (mandatory in-person training)

Work Schedule (Post-Training)

Two-week rotational shifts:

  • Week 1:
    Monday–Friday, 1:00 PM – 9:00 PM
  • Week 2:
    Four weekdays, 1:00 PM – 9:00 PM + Saturday shift (11:00 AM – 7:00 PM; may vary 9:00 AM–5:00 PM or 10:00 AM–6:00 PM)

Additional Notes:

  • Saturday shifts will always be
    Work from Home
  • Hybrid option available after probation, based on performance (3 days in-office, 2 days remote)
  • Day shift opportunities may be offered based on performance after the first quarter

Key Responsibilities

  • Handle inbound customer inquiries with professionalism and empathy
  • Provide accurate information regarding services and products
  • Resolve customer issues or escalate when necessary
  • Maintain accurate records of customer interactions in CRM systems
  • Meet performance metrics and contribute to a positive team environment

Qualifications

  • Previous customer service experience (call center or retail) preferred
  • Strong verbal and written communication skills in English
  • Ability to work rotational shifts including evenings and Saturdays
  • Reliable internet connection for remote work
  • Strong problem-solving and multitasking abilities
  • Positive attitude and commitment to providing excellent customer service