Director of Operations

Altec Integrated Solutions is a Canadian-owned leader in precision machinery, advanced controls, and custom-engineered systems. With over 25 years of innovation and growth, we're pushing boundaries in both our Coquitlam headquarters and U.S. operations.

We're looking for a hands-on, strategic Operations Manager to oversee daily operations, optimize processes, and drive efficiency across our divisions, including our manufacturing facility in Texas, where this role will spend dedicated time throughout the year. This is a chance to make a real impact: leading multi-site operations, strengthening supply chain performance, mentoring high-performing teams, and ensuring on-time delivery of technically complex projects.

At Altec, you won't just be managing, you'll be building the future of how we deliver for our clients, from plywood and veneer mills to entertainment giants. If you're motivated by improving systems, growing people, and ensuring operational excellence, this is an opportunity to step into a leadership role where your decisions truly shape the company's success.

The role:

The Operations Manager oversees the daily operations of the business, with a focus on improving productivity, streamlining processes, and ensuring the on-time and successful completion of contracts. The position is responsible for optimizing supply chain logistics, managing budgets and forecasts, and ensuring quality. The Operations Manager collaborates with various departments, including HR, to foster staff development and ensure compliance with workplace standards. Additionally, the role involves managing external partners, ensuring they meet the highest standards for contract fulfillment. Maintaining a thorough understanding of company objectives, market conditions, and technological advancements is instrumental in driving strategic initiatives and adapting processes to meet evolving business needs.

Key Responsibilities:

• Strategic Planning & Execution: Develop and execute the strategic plan for operations, aligning resources and scheduling to meet organizational goals and enhance overall performance. Oversee multi-site operations to ensure consistency, alignment, and scalable growth across facilities.
• Process Optimization: Assess, enhance, and optimize operational processes to drive efficiency, productivity, and profitability. Develop and implement strategies to streamline day-to-day activities and workflows, while driving the adoption of new technologies and software tools that enhance operational efficiency. Champion digital transformation initiatives and automation to support long-term scalability.
• Budget Management: Develop, monitor, and manage operational budgets, ensuring that financial targets are met and resources are used effectively. Collaborate with finance to support forecasting, cost control initiatives, and financial analysis related to operations.
• Risk Management: Identify potential operational risks and develop mitigation strategies to ensure smooth execution of projects and minimize disruptions to production. Oversee contract fulfillment risk and ensure proactive measures are in place to address supply chain or project-related delays.
• Contractor and Supplier Management: Manage relationships with external contractors and suppliers. Ensure that all vendors meet performance standards and contribute to the successful delivery of contracts. Support contract negotiations and performance reviews to maintain strong vendor partnerships.
• Project & Resource Management: Oversee planning, scheduling, and execution of projects, ensuring on-time delivery and fulfillment of orders and contracts. Optimize resource allocation to achieve maximum efficiency. Ensure alignment with customer contracts and internal milestones to meet deliverables.
• Team Leadership: Build, lead, mentor, and inspire a high-performance operations team. Collaborate with team members across locations to share best practices and develop strategies to enhance productivity and operational efficiency across multiple facilities.
• Compliance & Quality Assurance: Ensure that all operations comply with industry regulations, company policies, and quality standards. Lead initiatives to improve operational quality and ensure customer satisfaction. Maintain operational documentation in alignment with ISO 9001 or equivalent QMS requirements.
• Performance Metrics & Reporting: Establish and track key performance indicators (KPIs) to measure operational success. Regularly report on operational performance, providing insights and recommendations to executive management. Use ERP/MRP system data to support performance analysis and real-time reporting.

Requirements:

• Bachelor's degree in operations management, business administration, or related field.
• Minimum 10 years of experience in operations management, project management, or a related role within a manufacturing environment.
• Experience holding direct accountability for manufacturing operations and multi-site facilities, and teams.
• Proven knowledge and experience with contract fulfillment
• Proven knowledge and experience with contractor and supplier management
• Proven knowledge and experience with ISO 9001 or equivalent quality management system
• Demonstrated ability to independently manage costs and increase profitability.
• Demonstrated ability to lead, motivate, and develop a high-performance team.
• Working knowledge of accounting and finance
• Working knowledge of ERP/MRP software
• Working knowledge of project management processes.