Technical services representative

2 hours ago

Brossard QC JY P, Canada Sani Marc Full time
Technical services representative

Emploi - Permanent Full-time - Technician / Technical - maintenance / repair

Succursale: Brossard -Brossard Quebec J4Y 2P3

As soon as possibleSchedule: Monday to Friday (Day)

Description:

The Technical Service Representative is responsible for performing diagnostics and/or evaluations related to parts and after-sales service for our various equipment lines. You will receive training on the operation of different cleaning equipment and will be in contact with a diverse clientele from across Canada.

Responsibilities:

Member of the Customer Experience Director's team, the technical service representative performs all of the following functions:

  • Act as the primary point of contact for customer calls nationwide and provide technical solutions;
  • Address issues raised by customers to determine the nature and cause of these problems;
  • Coordinate with service technicians for interventions if necessary;
  • Inform suppliers, customers, and company employees about policies related to warranties and merchandise returns;
  • Access a database regarding prices and customers to ensure service efficiency;
  • Enter orders into the order management system;
  • Check product availability, manage inventories, and coordinate to ensure prompt and efficient deliveries;
  • Track orders until delivery and follow up with customers to ensure their satisfaction;

Requirements:

  • Be bilingual (French and English), both spoken and written, as the position deals with a fully bilingual clientele;
  • Basic skills in mechanics, electromechanics, and electricity;
  • Experience as a parts counter clerk or technical advisor (an asset);
  • Good communication skills and aptitude for customer service over the phone;
  • Good organizational skills, both in work methods and time management;
  • Respectful and customer-oriented;
  • General knowledge of computer systems (Microsoft Office suite);

Advantages:

  • Group insurance coverage
  • Long Term Disability Insurance
  • Dental insurance
  • Life insurance
  • Employee discount
  • Employee Assistance Program
  • Travel insurance
  • Reimbursement of training and development activities
  • Clothing provided
  • Telemedecine
  • Employer's participatory RRSP
  • Mobile holidays
  • Corporate events

Note:

  • You will be eligible for the group insurance program and the retirement plan with employer contributions;
  • We care about our employees' health; that's why we provide free fruit and coffee and reimburse part of the registration fees for physical activities;
  • You will benefit from training and participate in the launch of new equipment;
  • You will contribute directly to customer satisfaction and loyalty through your technical expertise;
  • And most importantly, you will join a team of dynamic, dedicated, and pleasant individuals

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