Practice & Quality Assurance Advisor

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

• We offer a comprehensive health and dental plan
• Work-life balance
• Hybrid work environment (work from office/primary residence in BC)
• Professional development
• Equitable employment opportunities
  
  

The Opportunity

The Practice and Quality Assurance Advisor conducts licensee audits, investigates and addresses rule breaches and licensee non-compliance, and provides direction and guidance to stakeholders on matters under Council's purview, including handling basic complaints, and monitoring the industry through various means to stay up to date with industry happenings and assess levels of compliance.  You will carry out a dynamic role with functions that include handling licensee inquiries and supporting licensees with understanding regulatory and practice requirements and addressing non-compliance or breaches, guiding licensees to compliance.

The Practice and Quality Assurance Advisor must be fully informed about all aspects of the governing legislation, Council Rules, Council's Code of Conduct as well as Council's operations. Showing initiative and keeping an open mind when applying such knowledge in situations that may fall outside the norm is essential. The Practice and Quality Assurance Advisor is also expected to be responsible for identifying trends in inquiries and audits, reporting these to the Manager, and influencing improvements in licensee Practice guidance and standards.

Duties and Responsibilities

• Proactively handle and respond to telephone, written and in-person inquiries from stakeholders.
• Maintain an in-depth understanding of and remain current on Council operations, legislation, practices, regulatory and industry trends and happenings and provide guidance to licensees and other stakeholders as appropriate.
• Conduct compliance audits including audits on rule requirements such as CE, E&O insurance, annual renewal, mandatory notifications, and other audits.
• Identify, investigate, and address disciplinary and rule breach reviews identifying precedents, documenting evidence and findings, and support licensees in understanding requirements and moving them to compliance. Escalate significant breaches to manager/professional conduct ensuring evidence has been accurately and appropriately gathered and documented.
• Draft and issue non-compliance investigation letters, best practice letters and reminder letters as appropriate
• Draft Council Memos for non-responsive licensee or for CE, E&O and other rule breach matters as required.
• Assist the public in presenting/resolving complaints by providing information and direction where possible.
• Review, handle, and respond to Other Business Activity or conflict considerations.
• Conduct research, review documentation, and gather information necessary for audits or other reviews, including collecting, analyzing and reporting on data and audit findings and outcomes.
• Handle Licensee requests for CE deferral or other accommodation or exception considerations.
• Support with annual renewal, including preparation and informing the update of practice questions and declarations as well as conducting IT system testing.
• Participate in webinars, including responding to live Q&A and providing resources for attendees during and post webinar attendance.
• Support the Education team in reviewing and confirming CE technical content and conduct audits of Accredited Course Providers.
• Refer matters to other regulatory bodies as required.
• Prepare both external and internal written communications as required.
• Maintaining accurate and timely records.
• Identify trends in daily work, communicate these to the Manager, and contribute to improvements to licensee practice guidance and standards.
• Review and update website content as required.
• Liaise with other departments as required.
• Assist the Manager as required.
• Handle other duties as identified.

Qualifications and Experience

• Minimum 3 years' experience in a regulatory, financial services or related field.
• Minimum 2 years post-secondary education in a related field such as business administration, or equivalent experience.
• Proficiency with the Microsoft Office suite, specifically with word, excel, SharePoint and Teams.
• Superior oral and written communication skills.
• Investigation skills, including gathering and recording of evidence and breach matters.
• Ability to interpret and apply legislation and policies to differing situations.
• Excellent service and conflict resolution skills.
• Self-motivated with strong problem solving skills.
• Demonstrated analytical and judgement skills.
• Ability to handle a large volume of varied work and deal with several concurrent tasks.
• Demonstrates initiative and flexibility.
• Strong organizational skills.

Minimum to Midpoint Salary Range: $67,421 - $84,276 per annum.
Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.