Practice & Quality Assurance Representative

6 days ago

Vancouver, Canada Insurance Council of BC Full time

**About the Insurance Council**

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

**The Opportunity**

You will carry out a dynamic role within the department, providing a high level of service, direction, guidance, and support to stakeholders on matters under Insurance Council’s purview. You will also contribute to building awareness of Insurance Council’s role and services, to supporting regulatory compliance, and to the updating and modernization of regulatory practices.

You must become fully informed about the governing legislation, Council Rules, Council’s Code of Conduct as well as Council’s operations. You will identify trends in inquiries reporting these to the Manager and influencing improvements in licensee Practice guidance and standards.

**Why Work for the Insurance Council?**

Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.
- We offer a comprehensive health and dental plan.
- Work-life balance.
- This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
- Professional development.
- Equitable employment opportunities.

**Who We are Looking For**

**Duties and Responsibilities**
- Timely and thorough handling and response to inquiries, both verbally and in writing, and providing direction and guidance to stakeholders on matters under Insurance Council’s purview;
- Maintain an understanding of and remain current on Insurance Council operations, legislation, Code of Conduct, Council Rules, practices, regulatory and industry trends and happenings;
- Identify trends and issues and recommend and implement modifications or improvements to resources, regulatory practices, guidelines, policies, standards, and expectations;
- Contribute to building awareness of Insurance Council’s role and services, and help identify and implement ways in which we can provide and better serve the public, licensees, and government;
- Collaborate with and assist Practice and Quality Assurance staff and leaders, and other Insurance Council staff and external stakeholders, as required;
- Contribute to operational effectiveness;
- Other duties as assigned.

**Qualifications**
- Computer skills, with advanced proficiency in Microsoft platforms, including Excel, SharePoint.
- Minimum two years post-secondary education in a related field such as business administration, or equivalent experience.
- Minimum two years of experience in insurance, regulatory services or related fields.
- Experience in client service and conflict resolution.
- Excellent oral and written communication skills.
- Demonstrated analytical, critical thinking and judgment skills.
- Ability to handle and organize a large volume of varied work and deal with several concurrent tasks.
- Insurance or financial services education and experience is an asset.
- Minimum to Midpoint Salary Range: $56,753 - $70,942 per annum._
- Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position._

  • Practice and Quality Assurance Representative

    6 days ago

    Vancouver, Canada Insurance Council of BC Full time

    **About the Insurance Council** The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia. **The Opportunity** You will carry out a...

  • Quality Assurance Assessor

    1 week ago

    Vancouver, Canada Health Quality BC Full time

    **Status**: Regular, Full-time Are you passionate about supporting health care professionals to provide the most competent care possible for patients? Are you a strong communicator and a confident individual who can interact courteously and professionally? Do you like working in a highly collaborative team environment? If you answered yes, we have an...

  • Technical Lead, Practice

    3 days ago

    Vancouver, Canada Insurance Council of BC Full time

    **About the Insurance Council** The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia. **The Opportunity** You are an experienced...

  • Practice & Quality Assurance Advisor

    1 week ago

    Vancouver, British Columbia, VE C, Canada Insurance Council of BC Full time

    About the Insurance CouncilThe Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.Why Work for the Insurance Council?Work with a great...

  • Quality Assurance Specialist

    1 week ago

    Vancouver, Canada Rocky Mountaineer Full time

    **Purpose** The Quality Assurance Specialist reports to the Senior Manager, Global Sales & Service Enablement. As a member of the Global Sales Operations team, we create and deliver sales and service enablement processes, systems, and tools to our Global Sales colleagues (consisting of the Outside Sales and Reservations teams) so that they can deliver...

  • Quality Assurance Coordinator

    1 week ago

    Vancouver, Canada Lifemark Health Group Full time

    **Medical Report Editor |**Quality Assurance Coordinator - Viewpoint** **Salary Range - $50,000 - $60,000** **Location**: British Columbia **Status**: Permanent Full time Over the past 31 years we have become the industry leader in Canada, raising the bar with service standard excellence and delivering superior, evidence-based, defensible independent...

  • Quality Assurance Coordinator

    1 week ago

    Vancouver, British Columbia, Canada Seaspan Full time $73,800 - $90,200

    The Quality Assurance Coordinator will report to the Senior Manager Quality Assurance. This role supports systems in place to ensure conformance of the system to ISO 9001 requirements. This role works closely with various teams within the Program Management Office, Engineering & Planning, Operations, Supply Chain and Finance.Note: Due to business needs,...

  • Quality Assurance Coordinator

    1 week ago

    Vancouver, British Columbia, Canada Seaspan Marine Transportation Full time

    DescriptionThe Quality Assurance Coordinator will report to the Senior Manager Quality Assurance. This role supports systems in place to ensure conformance of the system to ISO 9001 requirements. This role works closely with various teams within the Program Management Office, Engineering & Planning, Operations, Supply Chain and Finance.Note: Due to business...

  • Quality Assurance Coordinator

    1 week ago

    Vancouver, British Columbia, Canada Seaspan ULC Full time

    Job DescriptionThe Quality Assurance Coordinator will report to the Senior Manager Quality Assurance. This role supports systems in place to ensure conformance of the system to ISO 9001 requirements. This role works closely with various teams within the Program Management Office, Engineering & Planning, Operations, Supply Chain and Finance.Note: Due to...

  • Quality Assurance Specialist Ll

    1 week ago

    Vancouver, Canada Vancouver Shipyards Full time

    **Quality Assurance Specialist ll**: The Quality Assurance Specialist is accountable for the administration and maintenance of the VSY quality management system. This includes ongoing assessment to ensure that it continues to meet the objectives of both the Seaspan Shipyards Quality Policy and Quality Management System manual and works to address identified...