Current jobs related to Vice President, Customer Experience - Remote - Absolute Software

  • Vice President, Ecommerce

    5 days ago

    Remote, Canada The Dufresne Group Full time

    Vice President, eCommerce Career Opportunity The Dufresne Group is currently seeking a **Vice President, eCommerce** for **our eCommerce Team.** As a Vice President, eCommerce you will be responsible for the strategy, roadmap, implementation, operations, and processes associated with all aspects of the company’s eCommerce website and digital presence to...

  • Vice President, Retail Systems

    5 days ago

    Remote, Canada The Dufresne Group Full time

    Vice President, Retail Systems Career Opportunity The Dufresne Group is currently seeking a Vice President, Retail Systems for our Information Technology Team**.** As a Vice President, Retail Systems you will be responsible for all retail store technology systems, infrastructure, and our ERP. You will work in close collaboration with the IT teams and...

  • Regional Vice President

    2 weeks ago

    Remote, Canada nCino Full time

    nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. The nCino Regional Vice President of Enterprise Sales (Enterprise Sales Executive) will be part of a high-performing Sales team focused on the continued growth of the nCino enterprise bank client base. The Enterprise Sales Executive is...

  • Vice President, Planned Giving

    1 week ago

    Remote, Canada Heart & Stroke Full time

    Who we are At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke. We believe in equity, diversity and inclusion...

  • Regional Vice President, Majors

    1 week ago

    Remote, Ontario, Canada Docusign Full time

    Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...

  • Vice President, Growth Marketing

    1 week ago

    Remote, Canada Platform.sh Full time

    **About Platform.sh**: Adopted and loved by 16,000+ developers, 7,000 customers, and proven over the last 8 years — Platform.sh provides out-of-the-box capabilities that serve as the launchpad for creative development teams' out-of-the-box thinking. Platformers are a remote, global workforce, and we thrive in a multicultural team. We are committed to open...

  • Regional Vice President

    1 week ago

    Canada - Toronto Metro - Remote Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Regional Vice President

    17 hours ago

    Canada - Toronto Metro - Remote Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Vice President of HR Operations

    5 days ago

    Remote, Canada; Remote, United States Harbor Full time

    The Vice President of HR Operations at Harbor Global serves as a strategic enterprise leader responsible for building, optimizing, and scaling a global HR operations ecosystem that supports a complex, fast-moving professional services organization. This role oversees the full spectrum of HR operations including global payroll, HRIS, total rewards, talent...

  • Global Vice President of Talent Acquisition

    6 days ago

    Remote - USA, Canada Themis Solutions Full time

    Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.Summary:Global Vice President of Talent AcquisitionWe're seeking  a Global...

Vice President, Customer Experience

3 weeks ago

Remote, Canada Absolute Software Full time

Vice President, Customer Experience

As a critical part of Absolute Security's leadership team, the Vice President,Customer Experience ("VP") is principally responsible for driving broad adoption of Absolute portfolio of products and services, while driving customer retention and growing customer lifetime value. The role provides overall leadership for multiple customer functions – including Customer Success, Customer Programs, and Customer Support. This role includes strategic leadership and functional management of a global team.

As an innovative and collaborative leader, the VP will define the customer journey and develop programs to accelerate product adoption and expansion throughout the journey. You will be responsible Absolute's customer satisfaction (NPS) and will contribute directly to gross retention and net retention, amongst other key metrics.

Acting as the Voice of Customer, you will participate in meetings with leadership across the Sales, Marketing and Product organizations, providing insights on customer blockers and drivers, to deliver impactful feedback.

What You'll Do

  • Building and enhancing key customer programs, aligned to growth strategy, product enhancements, company campaigns, or acquisitions
  • Championing a customer-first culture, ensuring every interaction strengthens loyalty and retention
  • Managing, operating, and scaling the customer success, professional services, managed services, customer programs, and customer/technical support, ensuring seamless onboarding, adoption, and long-term retention and growth
  • Reviewing our customer experience strategy to enhance the overall customer lifecycle
  • Reviewing, enhancing, and communicating key operational processes for customer workflows with cross department business leaders
  • Creating a growing professional services / consulting practice, aligned to industry leading metrics and operating principles, and augmented by partner-driven services
  • Driving AI initiatives, leveraging automation and AI-driven analytics to improve efficiency
  • Building strong internal and external relationships, acting as a trusted advisor to help clients achieve business goals
  • Conducting regular business reviews to align on performance, outcomes, and future opportunities
  • Managing the strategy, to review, replace or launch key systems and tools across the department
  • Tracking and maintaining customer metrics, including health scores, customer adoption, NPS, NDR, and retention rates
  • Maintaining a data-driven approach, using customer insights to drive decisions
  • Driving proactive outreach strategies to maximize customer value
  • Managing and mentoring the segment leaders, handling critical escalations and department career development
  • Facilitating cross-functional coordination within and outside the department, to communicate key initiatives/projects, resolve any issues, and ensure overall alignment
  • Supporting escalation management processes to effectively handle critical customer issues
  • Working closely with cross-functional leaders to define the ideal customer journey, value delivery methodology, and operational models
  • Building and leading a high-performing global team
  • Ensuring optimal customer segmentation, refining customer programs and engagement models
  • Maintaining a robust customer feedback loop, leveraging insights to inform the product roadmap, support processes, and customer experience improvements
  • Protect the security and privacy of Absolute and its customers

What You'll Bring

  • 10+ years' experience in Customer Experience leadership for an enterprise SaaS organization
  • Experience leading Customer Experience and/or Customer Success in an organization with a multi-product portfolio, with focus on customer expansion and growth
  • Strong track record expanding customer accounts and relationships
  • Experience designing and/or enhancing customer community-oriented programs
  • Expert-level knowledge of industry-leading customer management models
  • Experience operating a healthy services and/or consulting practice
  • Innate knowledge of customer success and support KPIs
  • Strong technical aptitude/orientation, showing an ability to understand key product offerings and use cases
  • Demonstrable business acumen and experience with support/success budgeting models
  • Strong track record in customer management, including executive escalation management
  • Previous experience coaching business unit leaders
  • Preference will be given to candidates with a cybersecurity background

Why Work For Us

You're resilient and passionate about securing the Work from Anywhere era. So are we.

We're in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we're looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.

Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Security accelerates customers' shift to work-from-anywhere through the industry's first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.

Our vision is to be the world's most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 Recognized Absolute as a Leader in the Summer 2025 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at or visit our YouTube channel