Customer Experience Associate

1 week ago

Leduc AB TE Z, Canada Scotiabank Full time

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer's journey by:

  • Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We'd love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What's in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Location(s): Canada : Alberta : Leduc

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

  • Customer Experience Associate

    7 days ago

    Leduc, Canada Scotiabank Full time

    Requisition ID: 166574 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...

  • Senior Customer Experience Associate

    6 days ago

    Toronto, ON MA Z, Canada Scotiabank Full time

    Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleOur Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.We are looking...

  • Receptionist & Customer Experience

    4 days ago

    Leduc, Canada No Bull RV Full time

    **Receptionist & Customer Experience Specialist** Are you passionate about customer service and looking for a dynamic role in a fast-paced environment? Join **No Bull RV Sales.**We take pride in delivering exceptional experiences with an honest, no-pressure approach. - **Salary Position**: - **Benefits**: - **Starting at 4 Weeks Paid Vacation**: -...

  • Customer Service Associate

    1 week ago

    Leduc, Canada Shell Full time

    **Overview** We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle transactions accurately will contribute to a positive shopping experience. We...

  • Customer Experience Leader

    2 weeks ago

    Leduc, Canada Indigo Full time

    Company Description Due to the location of the store, you will have to go through a security check for Transport Canada. **Location**: Inside Edmonton International Airport **Availability**: 4:30 AM to 20:00 Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring...

  • Customer Experience Representative

    1 day ago

    Leduc, Canada Enterprise Mobility Full time

    Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to...

  • Customer Experience Leader

    4 days ago

    Airport Rd #, Leduc, AB TE B, Canada Indigo Books & Music Full time

    Company Description Due to the location of the store, you will have to go through a security check for Transport Canada.Location:  Inside Edmonton International AirportAvailability: 4:30 AM to 20:00 Current Indigo employees should apply through the Internal Mobility page using your  email address.Dedicated to telling stories and creating experiences,...

  • Customer Experience Representative

    6 days ago

    Edmonton, AB TE C, Canada Indigo Books & Music Inc. Full time

    Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Senior Customer Experience Associate

    5 days ago

    Edmonton, AB TK S, Canada Scotiabank Full time

    Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleOur Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.We are looking...

  • Customer Experience Representative

    2 weeks ago

    Calgary, AB TE W, Canada Silver Gold Bull Inc. Full time

    We are Canada's largest dealer of precious metals for the consumer market, and proudly Alberta-based. We believe in precious metals as a safe store of value and exist to make them accessible to everyone.Our Core ValuesCustomer ObsessionWe will provide the very best customer experienceGrowthWe value curiosity as a catalyst to growth, personally and...