Customer Service Associate

2 weeks ago

Leduc, Canada Shell Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle transactions accurately will contribute to a positive shopping experience. We value individuals who are passionate about retail and possess strong organizational skills.

**Duties**
- Greet customers warmly and assist them with their inquiries.
- Process transactions efficiently, including cash handling and credit card processing.
- Engage in upselling techniques to enhance customer purchases.
- Maintain a clean and organized checkout area.
- Handle customer complaints with professionalism and empathy, ensuring resolution.
- Utilize basic math skills for accurate cash register operations.
- Communicate product knowledge effectively to assist customers in making informed decisions.
- Support inventory management by restocking shelves as needed.
- Exhibit excellent phone etiquette when addressing customer calls or inquiries.

**Requirements**:

- Previous experience in shell gas station is an asset
- Must have own reliable transportation to commute.
- Strong organizational skills to manage multiple tasks efficiently.
- Ability to sell products effectively while demonstrating upselling techniques.
- Multilingual abilities are a plus, enhancing communication with diverse customers.
- Basic math skills for accurate cash handling and transaction processing.
- Excellent verbal communication skills to interact positively with customers and team members.
- A friendly demeanor with a commitment to providing outstanding customer service.
- Willingness to learn about products and services offered by the company.

Join us in creating memorable shopping experiences for our customers while developing your skills in a dynamic retail environment

**Job Types**: Full-time, Part-time, Permanent

Pay: From $15.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- On-site parking
- Store discount
- Wellness program

Shift:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Morning shift
- Night shift

Work days:

- Every Weekend
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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